Duty Manager

Radisson Hotel Group; Dubai; On-site; AED 45,000 - 50,000; Full time

Benefits offered by this job

Accommodation provided

Medical insurance

Annual leave and yearly flight ticket

Service charge

Meals provided

Career growth opportunities

Job summary

Radisson Hotel Group is seeking a Duty Manager to join the Dubai Damac Hills Front Office team. The role requires leadership, exceptional service delivery, and a passion for creating memorable guest experiences.

You will train staff, uphold standards, and coordinate with other departments to ensure seamless operations. The position emphasizes staff development, brand program implementation, and upselling, with responsibilities spanning guest satisfaction, occupancy, and cross-department

Qualifications

• Experience at Front Desk for at least 1 year in the same capacity.
• Ability to adapt to changing service environments.
• Pro-active with a hands-on approach.
• Passion for the hospitality industry.
• Ability to manage tasks and deliver results.
• Ability to suggest creative solutions and recommendations.
• Personal integrity in a high-excellence environment.
• Strong communication and listening skills.
• Ability to collaborate at all levels within the department.
• Open and positive personality.
• Ability to handle challenging priorities and assignments.

Responsibilities

• Ensure guests are treated efficiently and in a courteous manner while meeting Radisson standards.
• Train, coach and mentor new joiners.
• Ensure Front Office quality standards and policies are followed.
• Coordinate with other departments to improve communications and guest satisfaction.
• Support room inventory management to optimize revenue and guest experience.
• Supervise concierge, one touch service, and front desk to maximize tools usage.
• Promote Radisson Rewards membership and recognition of members.
• Drive brand standard programs and Front Office training initiatives.
• Lead front desk upselling initiatives and departmental goals.
• Foster cooperation across colleagues, supervisors and departments.
• Develop team members through coaching and development opportunities.
• Support staffing and performance discussions with AFOM to maximize guest satisfaction.
• Maximize occupancy and promote hotel services while maintaining relationships across departments.
• Contribute to new initiatives to enhance guest experiences.
• Work with colleagues from diverse backgrounds to achieve common goals.
• Assist the Director of Rooms to ensure smooth department operations.

Skills

Front Desk experience

Adaptability

Proactive

Hospitality passion

Work management

Creative solutions

Integrity

Communication skills

Collaborative

Positive personality

Prioritization

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

We are currently seeking a Duty Manager to join our vibrant team. At Radisson Dubai Damac Hills, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As a Duty Manager you bring a heightened sense of responsibility, a focus on delivering exceptional service, and a dedication to ensuring a seamless and secure guest experience to our dynamic Front Office Team.

• Ensure all guests are being treated in an efficient and courteous manner and that all Radisson standards are met
• Responsible for training, coaching and mentoring new joiners
• Ensure all Front Office quality standards are complied with and that policies and procedures are consistently in check
• Coordinate activities with other departments in order to facilitate increased levels of communications and guest satisfaction.
• Assist in the daily maintenance of room inventory to achieve optimal levels of revenues while maintaining high levels of guest experience
• Supervise the activities and the service levels of the concierge, one touch service, and front desk divisions to maximize the use of Hotelkit in the property.
• Responsible for Radisson Rewards membership program and ensure that all guests who are members are appropriately recognized and meeting all Radisson standards.
• Drive Radisson brand standard programs with continuous training and initiatives within the Front Office team.
• Drives the Front Desk Up-selling Program
• Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments
• Develop potential of others through training, coaching and development opportunities
• Takes an active role in ensuring that teams demonstrate and drive the Radisson Brand initiatives and deliver the brand Commitment.
• Liaise with AFOM on staffing and performance levels to achieve maximum guest satisfaction
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Maintain good communication and working relationships with all hotel departments
• Participates in developing new initiatives to enhance guest experience
• Work effectively with colleagues from different viewpoints, cultures and countries
• Assist the Director of Rooms to ensure a correct and smoothly operating department.

Compensation & Benefits

• Competitive salary package - AED 4,000 - 4,500
• Service Charge Average - AED 700
• Accommodation and transportation provided (Al Khail Gate)
• Duty meals provided
• Medical insurance provided
• Annual leave and yearly flight ticket as per company policy
• Career growth opportunities within the organization

Qualifications

• Experience in Front Desk for at least 1 year in the same capacity
• Ability to adapt to changing service environments
• Pro-active with a hands-on approach
• Passion for the hospitality industry
• Ability to manage work ensuring that tasks assigned are delivered
• Ability to find creative solutions, offering recommendations
• Personal integrity, with the ability to work in an environment that demands excellence
• Strong communication and listening skills
• Ability to work collaboratively at all levels within the department
• An open and positive personality
• Ability to handle challenging priorities and assignments

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development - helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference - in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.