Front Desk Agent - Russian Speaker

Tanqeeb; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Kempinski is seeking a front desk receptionist in Abu Dhabi to warmly welcome guests, register and assign rooms, and coordinate with housekeeping for special requests and room status updates.

The role requires a professional, service-oriented approach, strong communication skills, and the ability to handle payments and inquiries with care. This position is based at the hotel front desk in Abu Dhabi.

Qualifications

• Provides friendly, professional service at the front desk in line with Kempinski standards.
• Registers guests on check-in and assigns rooms, handling special requests when possible.
• Handles cash, payments, and invoice processing in accordance with hotel procedures.

Responsibilities

• Check-in arriving guests and check-out departing guests in a friendly, professional manner.
• Register guests and assign rooms; accommodate special requests when possible.
• Process guest accounts, payments, and issue invoices; manage cash and currency exchange per procedures.
• Balance cash float at end of shift; respond to guest requests and questions promptly.
• Coordinate with housekeeping on late check-outs or early check-ins and update room status.
• Maintain knowledge of hotel services, daily activities, and room reservation procedures.

Skills

Customer service

Front desk operations

Cash handling

Communication skills

Problem solving

Job description

Job description

The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.

• Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski standards.
• Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
• Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
• Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
• Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
• Possess a working knowledge of the room reservation procedures.
• Maintain the neatness of his/her working area.