Front Office Agent

Chedi Hospitality; Sharjah; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Training and development opportunities

Uniform provided during working hours

Meals provided during working hours

Opportunities to grow within the group

Engaging and supportive team

Job summary

The Chedi Al Bait, Sharjah is seeking a Front Office Agent to deliver exceptional guest experiences at our luxury property. You will welcome guests, assist with reservations and billing, and coordinate with departments to ensure seamless service throughout check-in to check-out.

Ideal candidates have luxury hospitality experience, superior communication skills, and a strong customer-service mindset, with flexibility to work shifts including weekends and holidays.

Qualifications

• Experience in luxury hotel or upscale hospitality required.
• Excellent verbal and written communication abilities.
• Strong customer service mindset with problem solving.
• Proficiency in reservations, check-in/check-out, and guest billing.
• Ability to multitask in fast-paced environments with attention to detail.
• Professional appearance and presentation per hotel standards.
• Flexible to work shifts including weekends and holidays.

Responsibilities

• Welcome guests with a warm and professional attitude during check-in and check-out.
• Assist guests with room reservations, registration, billing, and payment procedures.
• Respond promptly and courteously to guest inquiries, requests, and concerns.
• Maintain complete knowledge of hotel services, room categories, facilities, promotions, and local attractions.
• Coordinate with Housekeeping, Concierge, Engineering, and other departments to ensure seamless guest experiences.
• Handle guest complaints professionally and escalate issues to the Front Office Supervisor or Manager when necessary.
• Maintain accurate guest records while ensuring confidentiality and data security.
• Balance cash transactions and prepare daily reports according to hotel policies.

Skills

Verbal & written communication

Customer service

Problem-solving

Reservations/front desk procedures

Attention to detail

Tools

Job description

Join our hospitality team as a Front Office Agent, where you'll play a key role in delivering exceptional guest experiences at The Chedi Al Bait, Sharjah. As part of our front office team, you'll work in an onsite environment, providing professional, personalized service from arrival to departure while maintaining the highest standards of luxury hospitality.

Responsibilities

• Welcome guests with a warm and professional attitude during check-in and check-out.
• Assist guests with room reservations, registration, billing, and payment procedures.
• Respond promptly and courteously to guest inquiries, requests, and concerns.
• Maintain complete knowledge of hotel services, room categories, facilities, promotions, and local attractions.
• Coordinate with Housekeeping, Concierge, Engineering, and other departments to ensure seamless guest experiences.
• Handle guest complaints professionally and escalates issues to the Front Office Supervisor or Manager when necessary.
• Maintain accurate guest records while ensuring confidentiality and data security.
• Balance cash transactions and prepare daily reports according to hotel policies.

Requirements

• Previous experience in a luxury hotel or upscale hospitality environment.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Proficiency in handling reservations, check-in/check-out procedures, and guest billing.
• Ability to work efficiently in a fast-paced environment while managing multiple priorities.
• Strong attention to detail and commitment to delivering exceptional guest service.
• Professional appearance and well-groomed presentation in accordance with hotel standards.
• Flexibility to work shifts, including weekends, holidays, and overnight shifts when required.
• Positive attitude, teamwork, and excellent interpersonal skills.

Perks and Benefits

• Training and development opportunities.
• Uniform and meals provided during working hours.
• Opportunities to grow within a prestigious hospitality group.
• An engaging and supportive team environment.