Front Desk Supervisor

Millennium Downtown Abu Dhabi; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent hotel in Abu Dhabi seeks a Front Desk Supervisor to ensure exceptional guest experiences by managing front desk operations and leading the team. This role involves fostering communication, addressing guest needs, and maintaining high hospitality standards. The ideal candidate will have strong customer service skills and experience in supervising staff.

Qualifications

• Exceptional customer service and hospitality skills.
• Strong communication abilities.
• Experience in supervising and managing staff.

Responsibilities

• Deliver exceptional guest service and support.
• Oversee front desk operations and team members.
• Handle guest inquiries and complaints seamlessly.

Job description

As a Front Desk Supervisor, your role is to deliver exceptional and customer-centric service to our guests, ensuring that their stay becomes a memorable and enjoyable experience. In addition to this, you will be responsible for overseeing the day-to-day operations of the front desk, managing colleagues, and addressing any guest needs or concerns that may arise during their stay. Your focus will be on creating a positive and welcoming atmosphere for guests while upholding the highest standards of professionalism and hospitality.

Key Job Responsibilities

• Greet guests professionally and warmly, ensuring their expectations are met from arrival to departure.
• Foster effective communication with all relevant departments to ensure seamless service delivery.
• Cultivate positive working relationships with the Front Office team.
• Supervise all Front Desk colleagues, ensuring they interact with guests in a professional and friendly manner.
• Stay updated on hotel and local services, providing information and addressing guest inquiries.
• Handle guest complaints promptly, efficiently, and empathetically, ensuring proper resolution.
• Maintain awareness of guest profiles to personalize service.
• Ensure guests receive the expected accommodation and amenities.
• Review all cashier and city ledger bills at the end of the shift to verify accuracy in billing and attachments.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.