Lobby Ambassador

Rotana Ras Al Khaimah - The Mangroves; Ras Al Khaimah; On-site; AED 33,480 - 50,220; Full time

Job summary

Rotana Ras Al Khaimah - The Mangroves is seeking a Lobby Ambassador to provide warm and efficient service to our guests. You will be the point of contact and responsible for welcoming guests, ensuring their satisfaction, and promoting hotel services.

The ideal candidate should have a hospitality diploma/degree and previous Front Office experience. Excellent English communication skills are essential, and knowledge of additional languages is a plus.

Qualifications

• Previous experience in the Front Office Department within a hotel.
• Excellent command of English language, both spoken and written.
• Polite and sophisticated manner.

Responsibilities

• Provide warm welcome and efficient service to guests.
• Maintain up to date knowledge of hotel services.
• Proactively meet arriving guests at the main entrance.
• Deal promptly and efficiently with guest queries.

Skills

Customer focus

Teamwork

Adaptability

Multiple language ability

Education

Diploma or degree in hospitality

Job description

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

Responsibilities

As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Be available for guests at all times as a point of contact
• Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station
• Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check‑in point, attending to guests on queue, greeting guests on their way to breakfast and inquiring about their satisfaction, and bidding farewell to departing guests at the hotel main door
• Use the Tablet Registration tool to register guests on queue while waiting for their turn to check‑in at the Front Desk
• Extend personal service and attention to all guests, with particular emphasis to Club Rotana, VIP guests, and Rotana Rewards guests
• Proactively meet arriving guests at the main entrance and once they exit their transportation
• Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
• Maintains and promotes up to date knowledge of the hotel and local services and supplies information and respond to guest queries
• Deal promptly, efficiently and pleasantly with any queries
• Be aware of all special offers, promotions, and packages at the hotel to promote to guests

Education, Qualifications & Experiences

You should ideally have a diploma or degree in hospitality with previous experience in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered an additional advantage.

Knowledge & Competencies

• Understanding the job
• Taking responsibility
• Recognizing differences
• Customer focus
• Adaptability
• Teamwork