Front Desk Agent - Arabic Speaker

AccorHotel; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

AccorHotel in Dubai seeks a Front Office/Guest Services professional with 1–2 years of experience to welcome guests, handle check-in/out, and provide information on services and local attractions. You will use Opera Cloud PMS, coordinate with housekeeping, and ensure accurate guest records and secure payments.

Fluency in English and Bahasa Indonesia is required; additional languages are a plus. Flexible to work shifts, weekends, and holidays; maintain a polished, professional appearance and

Qualifications

• Diploma or degree in Hospitality, Tourism or related field.
• 1–2 years of front office or customer service experience in a hotel.
• Proficiency in English and Bahasa Indonesia; other languages a plus.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Knowledge of Opera Cloud PMS or similar systems is an advantage.
• Flexibility to work shifts, weekends and holidays.

Responsibilities

• Welcome guests warmly and provide a seamless check-in and check-out experience.
• Handle guest inquiries, reservations, and requests professionally.
• Provide accurate information about hotel services, facilities, and local attractions.
• Ensure guest preferences and special requests are noted and fulfilled.
• Address and resolve guest concerns promptly and courteously.
• Maintain accurate guest records and process payments securely.
• Operate Opera Cloud PMS efficiently.
• Coordinate with housekeeping and other departments to ensure room readiness.
• Handle cash, credit card transactions and billing processes accurately.
• Assist in night audit procedures when required.
• Uphold brand standards and service excellence.
• Promote Accor loyalty programs and encourage guest enrollments.

Skills

Interpersonal skills

Communication skills

Multitasking

Fast-paced environment

Education

Diploma or degree in Hospitality/Tourism or related field

Tools

Opera Cloud PMS

Job description

Key Responsibilities:

Guest Services & Operations:

• Welcome guests warmly and provide a seamless check-in and check-out experience.
• Handle guest inquiries reservations and requests professionally and efficiently.
• Provide accurate information about hotel services facilities and local attractions.
• Ensure guest preferences and special requests are noted and fulfilled.
• Address and resolve guest concerns promptly and courteously.

Front Office Administration:

• Maintain accurate guest records and process payments securely.
• Operate the hotels property management system (Opera Cloud) efficiently.
• Coordinate with housekeeping and other departments to ensure room readiness.
• Handle cash credit card transactions and billing processes accurately.
• Assist in night audit procedures when required.

Brand Standards & Professionalism:

• Uphold brand standards and service excellence.
• Maintain a polished and professional appearance at all times.
• Ensure compliance with hotel policies procedures and security protocols.
• Promote Accor loyalty programs and encourage guest enrollments.

Qualifications :

Qualifications & Requirements:

• Diploma or degree in Hospitality Tourism or a related field.
• Minimum 1-2 years of experience in a front office or customer service role preferably in a hotel.
• Proficiency in English and Bahasa Indonesia; additional language skills are a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of Opera Cloud PMS or similar hotel management systems is an advantage.
• Flexibility to work shifts weekends and holidays as required.

Remote Work :

No

Employment Type :

Full-time