Front Desk Agent – Arabic Speaker

AccorHotels Middle East; Abu Dhabi; On-site; AED 56,000 - 100,000; Full time

Job summary

Fairmont Bab Al Bahr in Abu Dhabi is seeking a Front Desk Agent to deliver exceptional guest service at check-in and check-out, manage inquiries, and create memorable experiences in a luxury setting.

You will greet guests, process registrations, provide information about facilities and local attractions, and coordinate with Housekeeping, Concierge, and other teams to ensure satisfaction.

Qualifications

• Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Experience in Front Office, Guest Services, or Reception within a luxury hotel is preferred.
• Knowledge of Opera PMS or similar hotel management systems.
• Proficiency in Microsoft Office applications.
• Excellent spoken and written English & Arabic; additional languages an advantage.

Responsibilities

• Welcome guests warmly and professionally upon arrival and assist with check-in and check-out procedures.
• Escort VIP guests through personalized arrival and departure experiences when required.
• Provide information about hotel facilities, services, local attractions, transportation, and dining options.
• Maintain a strong knowledge of hotel products, promotions, and services; verify reservations and registration details.
• Process room assignments, upgrades, and handle special requests; liaise with departments to ensure guest satisfaction.
• Handle payments, deposits, and financial records in accordance with hotel policies; balance cash and produce daily reports.
• Maintain confidentiality of guest information and ensure repeat business through excellent service.

Skills

Opera PMS

Microsoft Office

Bilingual English/Arabic

Education

Hospitality degree/related

Tools

Opera PMS

Microsoft Office

Job description

Company Description

Fairmont Bab Al Bahr is a five-star beachfront luxury hotel situated at the gateway of Abu Dhabi, offering stunning views of the iconic Sheikh Zayed Grand Mosque. The hotel features contemporary architecture combined with elegant interiors, delivering world-class hospitality and exceptional guest experiences. The property offers over 360 well-appointed guest rooms and suites, a variety of award-winning dining venues, extensive conference and event facilities, and premium leisure amenities including private beach access, swimming pools, and fitness facilities. It caters to business travelers, leisure guests, and large-scale corporate and social events. Fairmont Bab Al Bahr upholds international luxury standards while embracing the rich culture and heritage of the United Arab Emirates. The hotel is committed to excellence, innovation, sustainability, and delivering memorable experiences for both guests and colleagues.

Job Description

The Front Desk Agent is responsible for delivering exceptional guest service by ensuring smooth check-in and check-out procedures, handling guest inquiries, and creating memorable guest experiences that reflect the standards of a luxury hospitality environment. The role requires professionalism, attention to detail, excellent communication skills, and the ability to anticipate guest needs.

• Welcome guests warmly and professionally upon arrival.
• Perform efficient and accurate check-in and check-out procedures.
• Escort VIP guests through personalized arrival and departure experiences when required.
• Provide information about hotel facilities, services, local attractions, transportation, and dining options.
• Maintain a strong knowledge of hotel products, promotions, and services.
• Verify guest reservations and registration details.
• Process room assignments according to guest preferences and hotel standards.
• Handle room upgrades, special requests, and changes efficiently.
• Maintain accurate guest profiles and records in the Property Management System (PMS).
• Liaise effectively with Housekeeping, Concierge, Engineering, Security, and other departments to ensure guest satisfaction.
• Respond promptly and professionally to guest inquiries, requests, and complaints.
• Communicate VIP arrivals, special occasions, and guest preferences to relevant departments.
• Process payments, deposits, billing adjustments, and foreign currency transactions in accordance with hotel policies.
• Balance cash floats and complete daily financial reports accurately.
• Ensure all guest accounts are correctly posted and settled.
• Maintain confidentiality of guest information and financial transactions.
• Anticipate guest needs and proactively offer assistance.
• Resolve guest concerns promptly and professionally to achieve guest satisfaction.
• Follow up on guest requests and feedback to ensure successful resolution.
• Build positive guest relationships and encourage repeat business.

Qualifications

• Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Previous experience in Front Office, Guest Services, or Reception within a luxury hotel is preferred.
• Knowledge of Opera PMS or similar hotel management systems.
• Proficiency in Microsoft Office applications.
• Excellent spoken and written English & Arabic; additional languages are an advantage.