Front Desk Agent

Novotel & ibis Balikpapan; Abu Dhabi; On-site; AED 38,000 - 52,000; Full time

Benefits offered by this job

Discounted rates at Accor worldwide

Academies learning programs

Career growth opportunities

Planet 21 CSR activities

Job summary

Novotel & ibis Balikpapan is seeking a Front Desk Agent to welcome guests from arrival through departure, ensuring a warm, memorable stay with attentive service.

You will greet guests at check-in, respond to requests, settle accounts, and look for opportunities to enhance stays through up-selling of hotel facilities.

The position includes learning programs through our Academies and opportunities to develop your talent across our properties worldwide.

Qualifications

• Guest service oriented and welcoming attitude.

Responsibilities

• Greet guests at check-in and check-out with a warm, professional manner.
• Respond to guest requests and settle accounts while ensuring exceptional service.
• Look for opportunities to upsell hotel facilities to enhance guest stays.

Skills

Service-focused

Job description

Front Desk Agent

First impressions are everything As a Front Desk Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us

What is in it for you

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing

Greet check-in respond to requests and settle accounts while providing exceptional service Take initiative to add a personalized experience Proudly promote the hotel facilities looking for opportunities to enhance a guest s stay through up-selling

Your experience and skills include: Service focused personality is essential