Customer Solutions Engineer (Arabic Speaker)

Sapaad Software Private Limited; United Arab Emirates; On-site; AED 6,000 - 11,000; Full time

Job summary

Sapaad Software Private Limited is seeking a Customer Solutions Engineer to bridge between customers and our SaaS product. Fresh graduates or early-career professionals (0–2 years) are welcome.

You will support users via email, phone, live chat, or in-person interactions while acting as a product ambassador to maximize platform adoption. You will develop product knowledge, lead onboarding, conduct training sessions, and resolve issues promptly.

Qualifications

• Proficiency in the Arabic & English language.
• Strong interpersonal and people skills.
• Patience, empathy, and tenacity in resolving customer challenges.
• A strong sense of ownership and accountability.
• Passion for technology, problem-solving, and delivering great user experiences.

Responsibilities

• Develop a deep understanding of Sapaad's software products and how they support F&B operations.
• Lead customer onboarding ensuring new customers are set up for a smooth and successful start with Sapaad.
• Conduct customer training sessions, webinars, and onboarding programs to help users adopt the platform.
• Engage with customers through phone, email or chat to understand and resolve issues efficiently.
• Take full ownership of customer issues and support tickets, ensuring timely resolution and collaboration with engineering when needed.
• Be the voice of the customer inside the organization by identifying recurring issues and providing insights into root causes.
• Provide professional, clear and user-friendly communication throughout the customer journey.
• Assist with deployments remotely and on-site as needed, including visiting customer locations when required.
• Deliver exceptional customer support and service that turns satisfied users into long-term advocates.

Skills

Customer success

Technical support

Communication

Onboarding

Arabic & English fluency

Job description

WHO WE ARE

Sapaad is a global leader in unified commerce platforms delivering world-class software solutions for the food and beverage industry Our flagship product also named Sapaad has achieved remarkable success over the past decade empowering thousands of F amp B businesses across 40 countries with many more coming onboard each day Driven by a passionate team of developers designers and product experts Sapaad is constantly evolving introducing innovative industry-defining features that set the benchmark for F amp B tech Headquartered in Singapore with offices across five countries Sapaad is backed by seasoned technology veterans with deep expertise in web mobility and e-commerce

JOB OVERVIEW

We re looking for a Customer Solutions Engineer to serve as the bridge between our customers and our products This role is perfect for fresh graduates or early-career professionals 0 2 years of experience who are eager to learn grow and gain hands-on skills in customer success within a fast-paced SaaS environment In this full-time role you ll combine technical knowledge with strong interpersonal skills to help customers maximize the value of Sapaad You ll support users through email phone live chat or in-person interactions while also acting as a product ambassador educating and guiding customers to use our software confidently If you enjoy working at the intersection of technology and customer success love solving problems and want to make a tangible impact in a product-driven company this is the role for you

WHAT YOU LL DO

• Develop a deep understanding of Sapaad s software products and how they support F amp B operations
• Lead customer onboarding ensuring new customers are set up for a smooth and successful start with Sapaad
• Conduct customer training sessions webinars and onboarding programs helping users confidently adopt and maximize the platform
• Engage with customers through phone email or chat to understand and resolve issues efficiently
• Take full ownership of customer issues and support tickets ensuring timely resolution and collaborating with engineering when needed
• Be the voice of the customer inside the organization by identifying recurring issues sharing feedback and providing insights into root causes
• Provide professional clear and user-friendly communication throughout the customer journey
• Assist with deployments remotely and on-site as needed including visiting customer locations when required
• Deliver exceptional customer support and service that turns satisfied users into long-term Sapaad advocates

YOU RE A STRONG FIT IF YOU HAVE

• Proficiency in the Arabic & English language
• Strong interpersonal and people skills you ll often be the first point of contact for customers
• Patience, empathy, and tenacity in resolving customer challenges
• A strong sense of ownership and accountability
• Passion for technology, problem-solving, and delivering great user experiences