Fragrance Concierge & Luxury Experience Advisor

Chalhoub Group; United Arab Emirates; On-site; AED 96,000 - 140,000; Full time

Job summary

Chalhoub Group, a leading luxury retailer in the Middle East, seeks a fragrance-focused professional to elevate guest experiences and drive fragrance sales. You will advise on product ranges, demonstrate benefits, and craft personalized scent journeys for discerning clients across premium brands.

The role emphasizes high standards of luxury service, strong English communication, and collaboration with store teams to maintain optimal merchandising and stock levels.

Qualifications

• Proven expertise in fragrance, understanding of fragrance families and layering.
• Strong knowledge of luxury retail standards and premium customer service.
• Passion for fragrance, storytelling, and creating personalized scent journeys for clients.
• Fluent English communication (spoken); additional languages are an advantage.

Responsibilities

• Build and maintain guest experience standards to foster loyalty.
• Address customer queries about products, prices, availability, and usage.
• Advise customers on product ranges best suited to their needs.
• Demonstrate usage and benefits of various brands and products.
• Generate sales while meeting line and sales targets using fragrance knowledge.
• Track sell-out at store level and generate daily sales reports.
• Participate in achieving incentives and track post-launch sales.
• Ensure merchandising levels per brand guidelines and stock replenishment.

Skills

Fragrance expertise

Luxury retail knowledge

Fragrance storytelling

Fluent English

Job description

Chalhoub Group, a leading luxury retailer in the Middle East, seeks a fragrance-focused professional to elevate guest experiences and drive fragrance sales. You will advise on product ranges, demonstrate benefits, and craft personalized scent journeys for discerning clients across premium brands.

The role emphasizes high standards of luxury service, strong English communication, and collaboration with store teams to maintain optimal merchandising and stock levels.