Founding UX Researcher — Shape FinTech in ME

Skatch; Dubai; Hybrid; AED 180,000 - 300,000; Full time

Benefits offered by this job

Equity

Flexible hybrid culture

Travel allowances

Gym memberships

Offsite events

Job summary

Alaan is the Middle East's first AI-powered spend management platform built for the region. We are hiring our first UX Researcher — a greenfield opportunity to build the research function from the ground up and become the voice of the customer at Alaan.

You'll work closely with Product, Design, and Engineering to ensure every feature is rooted in user needs, behaviors, and challenges, and you'll shape the future of fintech in the UAE and Saudi region.

Qualifications

• 3–5 years in a UX Research role, preferably in B2B, SaaS or FinTech.
• Strong portfolio showing proficiency in interviews, contextual inquiry, surveys, usability testing, and heuristic evaluation; impact on product direction.

Responsibilities

• Own: identify knowledge gaps, define research questions, and prioritize a roadmap with product/design.
• Discover: conduct ethnographic and contextual field research within finance teams.
• Execute: plan, recruit, and run qualitative and quantitative studies across the product cycle.
• Synthesize: translate findings into reports, journey maps, and personas for design and strategy.
• Build: establish systems and tools for research, pipelines, repositories, and cross-functional education.
• Champion: be the voice of the customer in every room to guide product and business decisions.

Skills

UX Research

Research portfolio

Storytelling

Cross-functional collaboration

Ethics in research

Job description

Alaan is the Middle East's first AI-powered spend management platform built for the region. We are hiring our first UX Researcher — a greenfield opportunity to build the research function from the ground up and become the voice of the customer at Alaan.

You'll work closely with Product, Design, and Engineering to ensure every feature is rooted in user needs, behaviors, and challenges, and you'll shape the future of fintech in the UAE and Saudi region.