Forex Trading & Client Success Executive

ARAKKAL GOLD & DIAMONDS L.L.C; Dubai; On-site; AED 167,000 - 279,000; Full time

Job summary

ARAKKAL GOLD & DIAMONDS L.L.C. in Dubai seeks a Dealing Executive to onboard clients, place forex trades offline, and provide ongoing customer support.

You will act as a primary liaison between clients and the trading desk, ensuring accurate trade placement and timely responses to inquiries. The role requires strong knowledge of the forex market, excellent communication skills, and proficiency with MetaTrader5, Excel, and CRM systems.

Qualifications

• 1+ year of forex dealing experience; freshers welcome.
• Bachelor's degree in business, finance, economics or related field.
• Strong knowledge of forex market dynamics, trading strategies, order types, and technical analysis.
• Proficiency in trading platforms MetaTrader5, advanced Excel skills, and familiarity with CRM systems.
• Excellent communication, negotiation, and interpersonal skills; ability to work under pressure.
• Fluency in English and Hindi; additional languages are advantageous.

Responsibilities

• Client Acquisition and Relationship Management.
• Onboarding customers and maintaining long-term relationships with existing clients.
• Trade Placing: Execute forex trades for offline customers.
• Market Analysis and Guidance: Provide clients with market insights for informed decisions.
• Platform Support: Assist clients with account opening procedures and platform usage queries.
• Reporting: Prepare customer statements and financial reports as required by management.
• Risk Management: Ensure trading activities and client interactions comply with policies.
• Compliance: Handle and resolve customer complaints per guidelines.

Skills

Forex knowledge

Trade execution

CRM proficiency

MetaTrader5

Advanced Excel

Communication

Hindi language

Education

Bachelor's degree in Business/Finance/Economics

Tools

MetaTrader5

CRM systems

Excel

Job description

ARAKKAL GOLD & DIAMONDS L.L.C. in Dubai seeks a Dealing Executive to onboard clients, place forex trades offline, and provide ongoing customer support.

You will act as a primary liaison between clients and the trading desk, ensuring accurate trade placement and timely responses to inquiries. The role requires strong knowledge of the forex market, excellent communication skills, and proficiency with MetaTrader5, Excel, and CRM systems.