Food & Beverage Supervisor

GRAND MERCURE; Dubai; On-site; AED 78,000 - 100,000; Full time

Job summary

GRAND MERCURE Dubai seeks an attentive Food & Beverage supervisor to uphold service excellence and guest satisfaction. You will supervise staff, coordinate with kitchen and cashiers, and drive smooth daily operations during service.

You will participate in ongoing training, maintain standards for grooming and uniforms, and ensure high levels of courtesy, efficiency and guest care across all shifts.

Qualifications

• Service-focused personality and passion for food and beverage.
• Strong interpersonal and problem-solving abilities.
• Ability to lead by example and maintain high standards.

Responsibilities

• Monitor duty schedules for the team and ensure timely setup of outlets.
• Maintain a welcoming host experience and guest seating flow.
• Collaborate with kitchen and cashiers for smooth operations.
• Attend training sessions on SOPs, grooming, upselling and guest care.
• Report equipment issues and participate in safety procedures.
• Maintain uniform appearance and uphold Accor standards.

Skills

Service-focused

Interpersonal skills

Leadership by example

Problem solving

Job description

Job Description

To promote efficiency confidence courtesy and an extremely high standard of social skills To generally promote and ensure good inter-departmental relations To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment To assist the Assistant Manager Food amp Beverage Operations Manager in any task outlined detailed by him her To take time and get to know the guests and to be committed to service excellence To provide service that is sincere warm and enthusiastic ensuring the guests satisfaction

• Monitor s duty schedules for the respective team
• Works towards the timely set up of the assigned Food amp Beverage outlet according to the meal settings and in line with the opening hours
• Ensures that under no circumstances the entrance door is left unattended
• Contributes to meet maximize the monthly revenue budget for the respective outlet
• Works in close cooperation with the Kitchen and Stewarding as well as the restaurant cashiers to ensure a smooth running operation
• He she conducts attends regular training sessions with the assigned team in line with the departmental SOP s i e guest care product knowledge grooming standards up selling etc
• To report any equipment failures problems to the Maintenance Department
• To pass any maintenance requests to the Maintenance Department
• To participate in any Training Developments schemes as recommended by senior management
• Ensures the proper appearance condition of uniforms and grooming of assigned staff
• Handles the welcome of arriving guests and their sitting through the hostess takes over if she is not available
• Maintains a professional friendly relationship with the outlet patrons to ensure their well-being
• Makes himself herself familiar with all menus promotions and other relevant issues concerning the outlet product knowledge
• Contributes to the upkeep of the outlet s database of regular guests
• Reports cleanliness and maintenance issues to the immediate Supervisor or the departments concerned
• Resolves guests complaints directly or consults with immediate Supervisor
• Does all mise en place work according to a whole day service requirements
• Prepares all store requisitions for signature operating material food products and beverages and ensures the accurate delivery of goods
• Attends regular departmental meetings and conduct s briefings on behalf and contributes to an open communication within the assigned team
• Familiar with the outlets menu and promotional activities
• Familiar with the company s internal policies and safety procedures
• Carries out other related assignments or tasks entrusted by the Food amp Beverage from time to time
• To have a complete understanding of and to adhere to Accor policy relating to Fire Hygiene Health and Safety
• Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department
• To carry out any other reasonable duties and responsibilities as assigned
• Daily log book Vacation schedules yearly

Qualifications

• Service - focused personality is essential and a passion for everything food and beverage
• Previous experience in a similar role
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Has a critical eye for detail.

Additional Information

• Service focused personality is essential
• Previous experience in a similar role is an asset
• Strong interpersonal and problem-solving abilities and the ability to lead by example.