Outlet Manager

RIXOS; Ras Al Khaimah; On-site; AED 223,000 - 357,000; Full time

Job summary

RIXOS Ras Al Khaimah is seeking an experienced Hospitality Outlet Manager to lead daily operations, drive exceptional guest experiences, and supervise a skilled team. You will optimize revenue, control costs, and ensure strict food safety and hygiene across all departments.

Collaborate with kitchen, bar and other F&B outlets, implement sustainability initiatives, and maintain high standards in line with ISO and CSR objectives for a premier hospitality experience.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Minimum 3 years in a supervisory/managerial role in F&B operations.
• Strong leadership and communication skills to inspire a team.
• Knowledge of food safety standards, cost control, and POS systems.
• Proficient in Microsoft Office; familiarity with F&B software is a plus.
• Exceptional guest service skills and hospitality passion.
• Ability to work under pressure in a fast-paced environment.
• Flexibility to work shifts, weekends and holidays.

Responsibilities

• Outlet Operations: manage day-to-day operations ensuring smooth service and high hygiene standards.
• Guest Experience: deliver outstanding service by anticipating needs and handling feedback.
• Team Leadership: supervise train and motivate the outlet team and manage schedules.
• Revenue & Cost Control: maximize revenue, control costs, minimize waste, manage inventory.
• Compliance: ensure compliance with food safety, hygiene, SOPs; conduct audits and training.
• Marketing & Promotions: collaborate on promotions, events and initiatives to attract guests.
• Reporting: prepare sales, feedback, and staff performance reports with insights.
• Collaboration: work with kitchen/bar and other outlets for seamless service.
• Sustainability: promote eco-friendly practices, ESG/CSR alignment and resource efficiency.
• Compliance and Standards: ensure regulatory and ISO standards compliance; update processes.
• Food Safety & Hygiene: oversee purchasing, storage, handling, maintenance and prep practices.

Skills

Leadership

Communication

Guest service

Cost control

Education

Diploma or degree in Hospitality Management

Tools

POS systems

Microsoft Office

F&B software

Job description

Key Responsibilities

Outlet Operations

Manage the day-to-day operations of the outlet ensuring smooth and efficient service and maintaining high standards of hygiene safety and quality

Guest Experience

Deliver outstanding guest service by anticipating needs handling feedback effectively and creating a welcoming and engaging atmosphere

Team Leadership

Supervise train and motivate the outlet team Manage schedules monitor performance and foster a culture of collaboration and excellence

Revenue amp Cost Control

Maximize revenue through upselling controlling costs minimizing waste and managing inventory and stock effectively

Compliance

Ensure compliance with food safety regulations hygiene standards and internal SOPs Conduct regular audits and training

Marketing amp Promotions

Collaborate with the marketing team to develop and execute promotions events and initiatives to attract and retain guests

Reporting

Prepare reports on sales guest feedback staff performance and operational needs Provide insights and recommendations for improvement

Collaboration

Work closely with the kitchen bar and other F amp B outlets to ensure seamless service and coordination

Sustainability

Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.

Compliance and Standards

Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.

Food Safety & Hygiene

Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments.

Qualifications

Diploma or degree in Hospitality Management or related field.

Minimum 3 years of experience in a supervisory or managerial role in food & beverage operations.

Strong leadership and communication skills with the ability to inspire a team.

Knowledge of food safety standards, cost control, and POS systems.

Proficient in Microsoft Office Suite (Word, Excel, Outlook); knowledge of F&B software is a plus.

Exceptional guest service skills and a passion for hospitality.

Ability to work under pressure in a fast-paced environment.

Flexibility to work shifts, weekends, and holidays.