FOH Crew | Front of House

Tashas Group; Dubai; Presencial; AED 60.000 - 90.000; Tempo integral

Resumo da vaga

Tashas Group, opening new NALA stores in Dubai, seeks warm, energized Front of House team members to welcome guests and deliver memorable hospitality. You will be among the first and last impressions, ensuring every interaction feels effortless and friendly.

You will be cross-trained across Front and Back of House, focusing on guest experience, accurate orders, till handling, fast drinks service, store standards, and strict Dubai food-safety compliance.

Qualificações

• Welcomes guests within five seconds with a genuine, warm greeting.
• Keeps guests informed and remembers preferences for a personalised experience.
• Cross-trained across Front and Back of House to support the team.

Responsabilidades

• Greet guests within five seconds with eye contact and warmth.
• Take orders accurately, suggest add-ons, and guide guests to payment and pickup areas.
• Own the till, reconcile cash, and handle receipts and tender types correctly.
• Prepare drinks to NALA specs, ensure quality and speed.
• Maintain cleanliness and presentation of floors, counters and retail displays.
• Follow Dubai food safety rules, hold required health certifications, and apply VAT pricing.

Conhecimentos

Guest experience

Attention to detail

Teamwork

Guest communication

Descrição da vaga

Be the energy guests remember We re opening new NALA stores in Dubai and we re looking for warm switched-on and genuinely passionate people to join our Front of House team At NALA hospitality starts the moment a guest walks through the door You are the welcome the energy the coffee champion the queue guardian and the person who makes sure every interaction feels effortless You ll be one of the first faces our guests see and one of the last impressions they take with them so how you make people feel matters just as much as what you do

Your Mission

Put the guest first Always Every decision every interaction and every shift starts with the guest experience We re looking for people who notice the details take pride in doing things properly and understand that great hospitality is often found in the smallest moments You ll be fully cross‑trained across the store with the expectation that every team member is confident and signed off across both Front and Back of House At NALA we work as one team no single lanes no single points of failure

What You ll Be Responsible For

Guest Experience

Welcome every guest within five seconds with genuine eye contact and a warm human greeting Get to know our regulars and remember their names and preferences Stay present and attentive never looking down at a screen when a guest is approaching Make every interaction feel personal generous and considered

Orders amp Service

Take orders accurately and clearly repeating every order before payment Offer one natural and relevant add‑on with each order Explain clearly where guests should wait and collect their orders Write down complex orders rather than relying on memory Know the menu products pricing and allergens well enough to answer guests confidently

Till amp Payments

Take ownership of your till and payment process Obtain Supervisor approval for every no‑sale Reconcile the cash drawer before the end of your shift Offer receipts automatically and record tender types correctly Flag any payment discrepancies or anomalies immediately

Coffee amp Drinks

Prepare every drink exactly to NALA specification Aim to hand off drinks within 90 seconds Check presentation foam temperature lid and sleeve before every handoff Keep the coffee station clean and organised throughout the shift Clean the coffee station every 10 minutes If something doesn t look right remake it before the guest has to ask

Floor amp Store Standards

Reset tables within two minutes of a guest leaving Walk the dining areas every 30 minutes to check cleanliness and presentation Keep floors dry clear and safe Keep counters clear and presentable Ensure retail shelves and grab‑and‑go displays are stocked faced and beautifully presented Use quieter moments to reface displays and keep the store looking its best

Dubai Standards amp Compliance

Food safety and compliance are non‑negotiable You will be required to Hold a valid Occupational Health Card and recognised food hygiene certification Follow the Dubai Municipality Food Code and all applicable food safety regulations Maintain all required in‑house and food certifications Provide accurate allergen information to guests Apply VAT‑inclusive pricing correctly on every order Understand and respect the cultural nuances of serving guests in the UAE Maintain high standards of uniform and personal presentation at all times

Naturally warm, welcoming and guest‑focused.Energetic and positive, even when the store is busy.Detail‑oriented and proud of their work.Comfortable working at pace without compromising quality.Confident communicating with different kinds of guests.Curious and willing to learn every part of the store.Team players who are happy to step in wherever they re needed.Reliable, accountable and committed to doing things properly.Passionate about coffee, food, hospitality and creating great experiences.Most importantly, you understand that hospitality is about how you make people feel.

Hold a valid Occupational Health Card and recognised food hygiene certification.Follow the Dubai Municipality Food Code and all applicable food safety regulations.Maintain all required in‑house and food certifications.Provide accurate allergen information to guests.Apply VAT‑inclusive pricing correctly on every order.Understand and respect the cultural nuances of serving guests in the UAE.Maintain high standards of uniform and personal presentation at all times.