Barista

SO/; Dubai; On-site; AED 36,000 - 58,000; Full time

Job summary

SO/ in Dubai is seeking a customer-focused cafe team member to prepare beverages, assist customers with recommendations and maintain a clean, inviting cafe environment.

The role requires excellent English communication, reliability, and the ability to work in a fast-paced setting while following UAE health and safety standards.

Qualifications

• High school diploma or equivalent.
• Excellent interpersonal and English communication skills.
• Strong problem-solving abilities and professionalism.
• Collaborative mindset with ability to work as part of a team.
• Detail-oriented and punctual with consistent attendance.

Responsibilities

• Consistently deliver professional, friendly and engaging service to customers.
• Prepare and sell specialty coffee drinks and beverages following prescribed recipes.
• Handle end-to-end customer orders with accuracy and efficiency.
• Answer questions, make personalized beverage recommendations and upsell where appropriate.
• Maintain inventory and ensure adequate stock of supplies and baked goods.
• Operate and maintain coffee equipment, perform preventive maintenance, and coordinate repairs.
• Adhere to UAE health, safety and food hygiene guidelines; maintain clean work environment.
• Provide knowledge expansion by training opportunities and staying informed on coffee trends.

Job description

• Consistently deliver professional friendly and engaging service to all customers creating a welcoming atmosphere that encourages repeat visits
• Prepare and sell specialty coffee drinks and beverages by following prescribed recipes and preparation techniques including espresso cappuccino latte cold brews and specialty teas
• Handle end-to-end customer orders with accuracy and efficiency ensuring each beverage meets our quality standards
• Answer customer questions and present various beverage offerings with enthusiasm providing personalized recommendations based on individual preferences
• Maintain inventory by replenishing coffee bean supplies stocking brewing equipment and ensuring adequate stock of supplies and baked goods
• Operate and maintain coffee equipment by following operational instructions troubleshooting minor issues performing preventive maintenance and coordinating repairs when necessary
• Maintain a safe clean and healthy work environment by adhering to all health safety and food hygiene guidelines specific to UAE regulations
• Improve service quality by studying processes evaluating results and proposing innovative improvements that enhance operational efficiency
• Maintain the professional appearance of the caf and coffee bar ensuring all areas remain organized and inviting
• Develop and expand your coffee knowledge by participating in training opportunities and staying informed about coffee industry trends
• Enhance our caf s reputation by taking ownership of customer requests and exploring opportunities to add value to every interaction
• Demonstrate resilience and composure while working efficiently under pressure during peak service hours
• Follow all sustainability standards and initiatives in daily operations
• Perform additional duties as assigned by management
• Excellent interpersonal and English communication skills with the ability to engage customers in meaningful conversations
• Strong problem-solving abilities and the capacity to handle challenging situations with professionalism and empathy
• Highly responsible, reliable, and punctual with a proven track record of consistent attendance
• Detail-oriented with a commitment to maintaining high standards in beverage preparation and presentation
• Professional appearance and demeanor that reflects our brand values
• Retail and/or food and beverage experience (considered an asset)
• Demonstrated ability to work efficiently under pressure during busy shifts while maintaining quality
• Knowledge of espresso machines, coffee equipment operation, and basic troubleshooting
• Understanding of coffee bean varieties, flavor profiles, and brewing techniques
• Experience with cash handling and point-of-sale (POS) systems
• Food safety and hygiene certification or willingness to obtain certification as required by UAE regulations
• Physical stamina to stand for extended periods and perform repetitive tasks
• Ability to multitask and prioritize effectively in a fast-paced environment
• High school diploma or equivalent
• Collaborative mindset with the ability to work effectively as part of a team
• Flexibility to work various shifts, including mornings, afternoons, and weekends as needed