Floor Manager

Swiss Connect Solutions; Dubai; On-site; AED 78,000 - 100,000; Full time

Benefits offered by this job

Monthly salary AED 8,000

Job summary

Swiss Connect Solutions in Dubai is seeking an experienced Floor & Events Manager for a luxury fine dining restaurant. You will oversee daily floor operations, lead the service team, coordinate events and buffets, and ensure an exceptional guest experience.

The candidate should have strong leadership, English fluency, and a track record in high-end hospitality. Responsibilities include supervising staff, pre-shift briefings, coordinating with kitchen and reception, and maintaining service

Qualifications

• Fluent English required.
• Experience in a fine dining, luxury restaurant, or high-end hospitality environment.
• Proven experience managing events and buffets.
• Strong leadership, communication, and guest-relations skills.
• Good knowledge of food and beverage service standards.
• Strong organizational and multitasking abilities.
• Professional appearance and attention to detail.
• Arabic or additional languages are an advantage.
• Flexible to work shifts, weekends, and public holidays.

Responsibilities

• Oversee daily restaurant floor operations, including VIP and event areas.
• Supervise, assign, and support waiters, food runners, and service staff.
• Conduct pre-shift briefings and ensure smooth and efficient service.
• Monitor service quality, guest satisfaction, and overall restaurant standards.
• Coordinate closely with the kitchen, reception, cashier, beverage team, and management.
• Plan and coordinate events, including setup, staffing, seating, service, and guest requirements.
• Supervise buffet setup, presentation, replenishment, and service.
• Welcome and maintain communication with VIP guests and event organizers.
• Handle guest requests, feedback, and complaints professionally.
• Train and coach service staff and monitor grooming, hygiene, and performance.
• Monitor restaurant equipment, breakages, wastage, and operational issues.
• Support the Restaurant Manager in maintaining smooth and professional restaurant operations.

Skills

Fluent English

Job description

Floor Manager

Luxury Fine Dining Restaurant | Dubai, UAE

We are hiring an experienced, professional, and hands-on Floor & Events Manager to join a luxury fine dining restaurant in Dubai.

The successful candidate will oversee daily floor operations, lead the service team, coordinate events and buffets, and ensure an exceptional guest experience.

Key Responsibilities:

• Oversee daily restaurant floor operations, including VIP and event areas.
• Supervise, assign, and support waiters, food runners, and service staff.
• Conduct pre-shift briefings and ensure smooth and efficient service.
• Monitor service quality, guest satisfaction, and overall restaurant standards.
• Coordinate closely with the kitchen, reception, cashier, beverage team, and management.
• Plan and coordinate events, including setup, staffing, seating, service, and guest requirements.
• Supervise buffet setup, presentation, replenishment, and service.
• Welcome and maintain communication with VIP guests and event organizers.
• Handle guest requests, feedback, and complaints professionally.
• Train and coach service staff and monitor grooming, hygiene, and performance.
• Monitor restaurant equipment, breakages, wastage, and operational issues.
• Support the Restaurant Manager in maintaining smooth and professional restaurant operations.

Candidate Requirements:

• Previous experience as a Floor Manager, Restaurant Supervisor, Events Manager, or similar role.
• Experience in a fine dining, luxury restaurant, or high-end hospitality environment.
• Proven experience managing events and buffets.
• Strong leadership, communication, and guest-relations skills.
• Good knowledge of food and beverage service standards.
• Strong organizational and multitasking abilities.
• Professional appearance and attention to detail.
• Fluent English is mandatory.
• Arabic or additional languages are an advantage.
• Flexible to work shifts, weekends, and public holidays.

Package & Benefits:

• Total Package: AED 8,000 per month