Flight Ticketing Specialist | Reservations & Customer Care

confidential; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Confidential travel company is seeking a Ticketing Executive to manage flight bookings, reservations, and ticket issuance. The role requires strong knowledge of airline booking procedures and a customer-focused, detail-oriented approach in a fast-paced travel environment.

Responsibilities include handling reservations, issuing tickets, assisting with schedules and fares, and coordinating with airlines and internal teams while ensuring timely and accurate ticketing transactions.

Qualifications

• Knowledge of airline booking procedures.
• Experience handling flight reservations and ticket issuance.
• Customer-focused and detail-oriented.
• Able to work in a fast-paced travel environment.

Responsibilities

• Handle flight reservations, bookings, cancellations, reissues, and ticket changes.
• Issue and process airline tickets accurately and efficiently.
• Assist customers with travel schedules, fares, baggage information, and ticket conditions.
• Check flight availability and provide suitable booking options.
• Coordinate with airlines, travel partners, and internal teams when required.
• Process refunds, cancellations, and ticket amendments according to applicable policies.
• Maintain accurate booking and customer records.
• Respond to customer inquiries through phone, email, and other communication channels.
• Follow up on pending reservations and booking confirmations.
• Ensure all ticketing transactions are completed accurately and on time.

Job description

Confidential travel company is seeking a Ticketing Executive to manage flight bookings, reservations, and ticket issuance. The role requires strong knowledge of airline booking procedures and a customer-focused, detail-oriented approach in a fast-paced travel environment.

Responsibilities include handling reservations, issuing tickets, assisting with schedules and fares, and coordinating with airlines and internal teams while ensuring timely and accurate ticketing transactions.