Ticketing Executive

confidential; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Confidential travel company is seeking a Ticketing Executive to manage flight bookings, reservations, and ticket issuance. The role requires strong knowledge of airline booking procedures and a customer-focused, detail-oriented approach in a fast-paced travel environment.

Responsibilities include handling reservations, issuing tickets, assisting with schedules and fares, and coordinating with airlines and internal teams while ensuring timely and accurate ticketing transactions.

Qualifications

• Knowledge of airline booking procedures.
• Experience handling flight reservations and ticket issuance.
• Customer-focused and detail-oriented.
• Able to work in a fast-paced travel environment.

Responsibilities

• Handle flight reservations, bookings, cancellations, reissues, and ticket changes.
• Issue and process airline tickets accurately and efficiently.
• Assist customers with travel schedules, fares, baggage information, and ticket conditions.
• Check flight availability and provide suitable booking options.
• Coordinate with airlines, travel partners, and internal teams when required.
• Process refunds, cancellations, and ticket amendments according to applicable policies.
• Maintain accurate booking and customer records.
• Respond to customer inquiries through phone, email, and other communication channels.
• Follow up on pending reservations and booking confirmations.
• Ensure all ticketing transactions are completed accurately and on time.

Job description

A reputable travel and tourism company is seeking a customer-focused and detail-oriented Ticketing Executive to manage flight bookings, reservations, ticket issuance, and related customer requests. The ideal candidate should have good knowledge of airline booking procedures and be comfortable working in a fast-paced travel environment.

Key Responsibilities
Handle flight reservations, bookings, cancellations, reissues, and ticket changes.
Issue and process airline tickets accurately and efficiently.
Assist customers with travel schedules, fares, baggage information, and ticket conditions.
Check flight availability and provide suitable booking options.
Coordinate with airlines, travel partners, and internal teams when required.
Process refunds, cancellations, and ticket amendments according to applicable policies.
Maintain accurate booking and customer records.
Respond to customer inquiries through phone, email, and other communication channels.
Follow up on pending reservations and booking confirmations.
Ensure all ticketing transactions are completed accurately and on time.