Flight Operations Supervisor

Client of MM Management Consultant; Dubai; On-site; AED 268,000 - 402,000; Full time

Job summary

Client of MM Management Consultant in Dubai is seeking an experienced Flight Operations Supervisor to oversee the day-to-day operations of the Flight Operations team, ensuring safe, efficient and timely execution of all flight support services.

The successful candidate will lead operational teams, coordinate global flight support activities, ensure compliance with aviation regulations and company SOPs, and act as the primary operational escalation point during a 24/7 environment.

Qualifications

• Flight Dispatcher license required (mandatory).
• Bachelor's degree or equivalent qualification. Aviation-related qualification preferred.
• 5–7 years of experience in Business Aviation, Flight Operations or Trip Support.

Responsibilities

• Oversee daily activities of the Flight Operations team and ensure seamless flight support services.
• Lead, supervise, mentor, and coordinate shifts and handovers; monitor performance.
• Ensure compliance with SOPs and aviation regulations; maintain accurate records.
• Build strong client relationships and respond to operational requests while maintaining service quality.
• Prepare daily shift and handover reports; escalate critical issues to senior management.

Skills

Leadership

Decision making

Communication

Customer focus

Education

Bachelor's degree or equivalent

Flight Dispatcher License (Mandatory)

Aviation-related qualification preferred

Tools

Microsoft Office

Aviation operational systems

Job description

Job Summary

We are seeking an experienced Flight Operations Supervisor to oversee the day-to-day operations of our Flight Operations team ensuring the safe efficient and timely execution of all flight support services The successful candidate will lead operational teams coordinate global flight support activities ensure compliance with aviation regulations and company SOPs and maintain exceptional service standards for clients This role requires strong leadership excellent decision-making skills and extensive knowledge of international flight operations and trip support services The Flight Operations Supervisor will serve as the primary operational escalation point during assigned shifts while driving operational excellence across a 24 7 environment

Key Responsibilities

• Flight OperationsSupervise and coordinate the daily activities of the Flight Operations team Ensure seamless execution of all flight support services from trip confirmation through flight completion Coordinate worldwide aircraft handling arrangements Arrange landing permits overflight permits airport slots PPRs and ground handling services Coordinate fuel releases and fuel arrangements Organize hotel accommodations crew transportation catering security and other trip support services Monitor flight movements and proactively manage schedule changes or operational disruptions Ensure all client requests are handled accurately and within agreed timelines Coordinate with international vendors FBOs airport authorities civil aviation authorities and service providers Maintain complete and accurate operational documentation for every flight
• Team LeadershipLead supervise mentor and support Flight Operations Executives Allocate daily operational tasks and monitor team workloads Conduct shift briefings and ensure effective operational handovers Monitor team performance and provide regular coaching and feedback Ensure compliance with shift schedules attendance punctuality and company policies Identify training requirements and support employee development Escalate disciplinary or performance concerns to the Operations Manager and HR
• Quality amp ComplianceEnsure full compliance with Company SOPs aviation regulations and client requirements Maintain operational quality standards and service excellence Ensure all operational records are complete accurate and confidential Participate in internal audits and support corrective and preventive actions Communicate operational updates promptly to relevant stakeholders
• Client Relationship ManagementBuild and maintain strong relationships with clients through professional communication Respond promptly to operational requests and enquiries Resolve operational issues efficiently while minimizing disruption to client operations Ensure high levels of customer satisfaction through exceptional service delivery
• Reporting amp Operational ControlPrepare daily shift reports and operational handover reports Report operational incidents delays client complaints and irregularities Escalate critical operational issues immediately to senior management Maintain accurate operational records and documentation Monitor operational KPIs and recommend continuous process improvements

Key Performance Indicators

• KPIs Timely execution of all assigned flight operations Compliance with Company SOPs and aviation regulations Accuracy of permits handling arrangements and operational documentation Client satisfaction and response time Reduction in operational errors and service failures Effective shift planning and resource utilization Team productivity discipline and performance Timely reporting and escalation of operational incidents Effective coordination with internal departments and external stakeholders Continuous process improvement and operational efficiency

Qualifications

• Valid Flight Dispatcher License (Mandatory) Bachelor's Degree or equivalent qualification.
• Aviation-related qualification is preferred.
• Minimum 5 7 years of experience in Business Aviation, Flight Operations, or Trip Support .
• Prior supervisory or team leadership experience is preferred.
• Strong knowledge of international flight operations, trip support, permits, aircraft handling, and aviation regulations.
• Strong leadership and team management abilities.
• Excellent decision-making and problem-solving skills.
• Outstanding communication and interpersonal skills.
• Ability to perform effectively under pressure in a fast-paced 24/7 operational environment.
• Strong organizational, planning, and time management skills.
• Customer-focused with excellent stakeholder management abilities.
• High level of accountability, ownership, and attention to detail.
• Proficiency in Microsoft Office Suite and aviation operational systems.
• Ability to manage multiple priorities while maintaining exceptional service quality.

Working Conditions

24/7 shift-based operations, including nights, weekends, and public holidays.Flexibility to work additional hours during operational requirements.Availability to respond to critical operational situations outside regular working hours when required.