FBO Quality, Safety & Training Manager

Luxaviation; Dubai; On-site; AED 420,000 - 640,000; Full time

Job summary

Luxaviation in Dubai seeks a FBO Quality, Safety & Training Manager to lead the QA function, oversee safety, quality/compliance programs, and the SMS. You will manage audits, incident investigations, and training delivery across FBO, ground handling and business aviation.

The role requires 5-10 years in aviation with 3-5 years in safety/quality roles, certifications in SMS/QMS, and hands-on experience with ERP and CAPAs.

Qualifications

• Bachelor's degree in Aviation Management, Engineering, Safety Management or related field.
• Recognized certifications in Safety Management Systems (SMS) and Quality Management Systems (QMS, e.g., ISO 9001 Lead Auditor).
• Formal training in aviation auditing/compliance.

Responsibilities

• Manage the Quality function and maintain open communication with management and personnel.
• Maintain QA audits, ensure non-conformance reports are addressed and corrective actions implemented.
• Set up systems within the department and develop departmental procedures.
• Issue and control of personal authorizations.

Skills

Auditing

Safety Management

Quality Management

Training delivery

Incident investigation

Regulatory compliance

Risk assessment

Leadership

Education

Bachelor's degree in Aviation Management or related field

SMS Certification

QMS ISO 9001 Lead Auditor

Tools

Q-Pulse

SMS system

Job description

Designation

FBO Quality, Safety & Training Manager

Qualification

• -Bachelor's degree in Aviation Management, Engineering, Safety Management, or related field
• Recognized certifications in:
• -Safety Management Systems (SMS)
• -Quality Management Systems (QMS) (e.g., ISO 9001 Lead Auditor)
• -Formal training in aviation auditing / compliance

Experience

• - Typically 5-10 years in aviation, with at least:
• - 3-5 years in safety, quality/ compliance roles
• -Experience within: FBO / Ground Handling / Business Aviation (preferred) Proven track record in:
• -Managing audits (internal & external)
• -Incident investigation and reporting
• -Developing and delivering training programs
• -Safety Management Systems (SMS) implementation and oversight
• -Quality Assurance and Audit Management
• - Risk assessment and hazard identification
• -Root cause analysis (e.g., ICAO methodology)
• -Training program design and competency frameworks
• Knowledge of:
• -Human Factors in aviation
• -Emergency Response Planning (ERP)
• -Train-the-Trainer / Instructional Techniques certification
• Experience delivering:
• -Safety training
• -Airside/ramp safety induction
• -Compliance training

Responsibilities

• Managing the Quality function and maintaining open channels of communication with the management and personnel;
• Maintain QA audit, ensure non-conformance reports raised are addressed and that corrective actions are implemented as required.
• Setting up systems within the department as well as development of departmental procedures;
• Personal authorization issue and control process;
• Company and technical documentation control including EJME Management Manual;
• Preparing and presenting training to personnel in respect of Management Manuals and supporting documentation, as well as Aviation Regulations;
• Attend 'Pre' and 'Post' audit meetings and accompany any third party auditors during the audit process being conducted;
• Monitor and ensure compliance with new regulatory requirements as and when published/advised by Civil Aviation Authorities
• Approval of Subcontractors/ Suppliers providing product/services to the FBO;
• Monitor the development and documentation of the internal control systems within the division
• Implementation and maintenance of the Q-Pulse and SMS system
• The organization and management of the ExecuJet Safety Programme in its entirety
• Management and supervision of the Safety Committee;
• Responsible for CAPAs' relating to postholder safety function.
• Risk assessments are carried out and findings directed to the responsible people and are prioritized as per the risks ranking.
• Corrective and preventative actions are recommended are communicated to the responsible manager for implementation.
• Continual monitoring of the SMS system procedures and regulations to ensure EJME remains in compliance national and international standards, and management are kept informed of any changes
• Maintaining confidentiality and integrity of the SMS
• Continual development of the company SMS training presentation
• Delivery of the company SMS training
• Reviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry
• Ensures that training materials and programs are current, accurate, and effective
• Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry
• Collaborates with vendors and third-party training providers to arrange employee registration for and participation in outside training programs
• Ensures that training milestones and goals are met while adhering to approved training budget.
• Prepares and implements training budget
• Performs other related duties as assigned

Background

Corporate Aviation is essential

Languages

Fluency in written and spoken English Essential.

Additional languages is advantageous

Character profile

• -Strong Leadership and stakeholder management
• -High attention to details and compliance mindset
• -Ability to influence operational teams on safety culture
• -Excellent report writing and communication skills