FinTech Client Support Specialist - Live Chat

Wahed; Sharjah; On-site; AED 50,000 - 70,000; Full time

Job summary

Wahed is seeking a Client Support Agent in the UAE to handle Live Chat, emails, and calls, ensuring regulatory compliant communication and swift client onboarding. You will own the client experience, coordinate with operations, product, and marketing, and maintain SLA adherence.

You will be trained to resolve inquiries without breaching restrictions, with focus on efficiency, reporting, and multitasking to meet tight deadlines.

Qualifications

• Excellent English writing and speaking skills.
• 24 years of work experience preferably in Customer services

Responsibilities

• First point of contact for our clients on live chats calls and support emails
• Ensures that all communication is compliant with financial regulations. This is absolutely top priority
• Comfortable in taking full ownership of client experience and support
• Candidates will be trained to be able to provide the necessary support to clients without breaching any regulatory restrictions. The candidate must always follow best practices
• Responsible for managing client complaints and responding to client inquiries by coordinating with the different teams and area owners (operations product marketing etc)
• Ensures that open tickets are closed within the approved SLAs
• Proactively find new ways to improve efficiency and overall processes
• Provide regular updates and reports to management on performance
• Ability to multitask and meet tight deadlines

Skills

Excellent English

Tools

Zendesk

Job description

Wahed is seeking a Client Support Agent in the UAE to handle Live Chat, emails, and calls, ensuring regulatory compliant communication and swift client onboarding. You will own the client experience, coordinate with operations, product, and marketing, and maintain SLA adherence.

You will be trained to resolve inquiries without breaching restrictions, with focus on efficiency, reporting, and multitasking to meet tight deadlines.