Customer Support (English Speakers)

TradeQuo Global; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

TradeQuo Global in Dubai is seeking a Customer Support professional to assist English-speaking clients onsite. You will handle inquiries via live chat, phone and email, keep clients updated, and help resolve issues efficiently.

The role emphasizes regulatory compliance, document verification, and collaboration with the BD team to align with market trends. A minimum of two years in customer service and experience in a Forex broker or online trading environment are highly preferred.

Qualifications

• Minimum 2 years of customer service experience.
• Experience in a Forex broker or online trading environment preferred.
• Fluent in English; Arabic or other languages are an advantage.
• Customer-focused with strong communication and problem-solving skills.

Responsibilities

• Provide customer service to clients via live chat, phone, and email.
• Keep clients updated on the status of their requests with clear communication.
• Escalate complex issues to the appropriate specialist via CRM for timely resolution.
• Ensure compliance with market-specific regulatory requirements.
• Verify documents submitted by clients while adhering to regulatory requirements.
• Prepare and interpret reports and documentation.
• Attend company seminars to stay up to date with the company's business functions and roles.
• Meet quarterly KPI targets set by the CS Manager.
• Collaborate with the BD team to develop business strategies aligned with trends & customer needs.
• Undertake other ad hoc tasks assigned by the manager.

Skills

Customer service

Communication skills

Troubleshooting

Multitasking

Self-motivated

Can-do attitude

Education

Tools

CRM

Job description

Position: Customer Support Fintech (English Speakers)

Employment Type: Full-time

Working Arrangement: Onsite | Rotational shifts

Company Overview:

We are forward-thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide.

You will:

• Provide customer service to clients via live chat, phone call, and email
• Keep clients updated on the status of their requests, providing clear and concise communication
• Identify, escalation and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution
• Ensure compliance with market-specific regulatory requirements
• Verify documents submitted by clients within specific regions while adhering to regulatory requirements
• Prepare and interpret reports and documentation
• Attend company seminars to stay up to date with the company's business functions and roles
• Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance
• Collaborate with the BD team to develop business strategies aligned with trends & customer needs
• Undertake other ad hoc tasks assigned by the manager

Requirements:

• Minimum 2-year experience in Customer Service
• Experience in a Forex broker or online trading environment is highly preferred
• Fluent in English is required. Arabic and other languages are considered an advantage.
• Customer-focused and dedicated to providing exceptional service
• Strong ability to communicate effectively
• Proficient in troubleshooting and multitasking
• Self-motivated and reliable with a proven track record of meeting and exceeding expectations
• Can-do attitude and a willingness to learn