Field Service Lead: Multi-Site IT Support & Dispatch

Diyar United Company; Abu Dhabi; On-site; AED 167,000 - 290,000; Full time

Job summary

Diyar United Company in Abu Dhabi is seeking an experienced field service supervisor to oversee field operations across multiple sites. You will coordinate technicians, manage dispatch, and ensure service levels align with company standards.

The ideal candidate has 5–10 years in field support, 2+ years in a leadership role, and a technical degree such as IT, electronics, or engineering, with knowledge of field service KPIs like MTTR.

Qualifications

• 5–10 years of field support experience in multi-site retail.
• 2+ years in a team lead or supervisory role.
• Diploma or Bachelor’s degree in IT, Electronics, Engineering, or equivalent.
• Experience managing field service operations, technician dispatch, routing, and vendor coordination.
• Knowledge of field service KPIs such as MTTR and first-time fix rates.

Skills

Field service leadership

Dispatch coordination

Vendor coordination

Education

Diploma or Bachelor's degree in IT/Electronics/Engineering

Tools

ITIL Foundation certification

Network+ or CCNA certification

Job description

Diyar United Company in Abu Dhabi is seeking an experienced field service supervisor to oversee field operations across multiple sites. You will coordinate technicians, manage dispatch, and ensure service levels align with company standards.

The ideal candidate has 5–10 years in field support, 2+ years in a leadership role, and a technical degree such as IT, electronics, or engineering, with knowledge of field service KPIs like MTTR.