Field Service Engineer, Electrophysiology (MEA)

Johnson and Johnson

United Arab Emirates

On-site

AED 150,000 - 260,000

Full time

6 days ago

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Job summary

Johnson & Johnson in Dubai is seeking a Field Service Engineer in Electrophysiology for the MEA region. The role will manage on-site installations, preventive maintenance, repairs, and new product launches across a diverse set of EP systems.

You will provide technical support to customers and distributors, coordinate logistics, and ensure high-quality service while adhering to compliance guidelines. A Biomedical/Electrical/Electronic engineering degree and 3+ years of field service experience

Qualifications

Bachelor's degree in Biomedical, Electrical, or Electronic Engineering required.
Minimum of 3+ years of field service experience in electrophysiology or related medical devices preferred.
Experience with Electrophysiology systems such as 3D mapping systems and diagnostic equipment is strongly preferred.

Responsibilities

Act as primary field service representative for EP customers in the MEA region.
On-site installation of EP systems, preventative maintenance, upgrades and urgent repairs.
Lead new product support including installation and customer training for successful adoption.
Provide high-quality technical support to customers, distributors and internal teams.
Manage logistics and administration: quotes, orders, invoicing and shipping coordination.
Monitor warranties and service contracts, including renewal follow-ups for continuous coverage.

Skills

Customer centric

Project engineering

Technical troubleshooting

Lean supply chain

Inventory management

Process improvements

Safety oriented

STEM application

Technical writing

Work order management

Education

Bachelor's Degree in Biomedical, Electrical, or Electronic Engineering

Tools

3D mapping systems

RF generators

Job description

At Johnson amp Johnson we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated and cured, where treatments are smarter and less invasive and solutions are personal. Through our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity.

Learn more at jnj com

As guided by Our Credo Johnson amp Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson amp Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Supply Chain Engineering

Job Sub Function

Field Service Engineering

Job Category

Scientific Technology

All Job Posting Locations

Dubai, United Arab Emirates

About MedTech

Fueled by innovation at the intersection of biology and technology we are developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https www jnj com medtech

Position

Field Service Engineer Electrophysiology MEA role to be based in Dubai UAE.

Purpose

To provide expert technical assistance and high-quality service for Electrophysiology EP customers across the Middle East amp Africa MEA region. This role is responsible for managing all aspects of the service lifecycle including new system installations, preventative maintenance, emergency repairs and support for new product launches while ensuring all activities adhere to compliance guidelines.

Responsibilities

Customer Service Management: Act as the primary point of contact for customer service requests, logging and managing cases from initiation to resolution to ensure timely and effective support.
Field Service amp Repair: Independently perform on-site service activities including the installation of new EP systems, planned preventative maintenance, system upgrades and urgent repairs.
New Product Support: Play a key role in the launch of new EP products by managing their installation, providing initial support and training customers to ensure successful adoption.
Technical Support: Provide effective technical support to customers, distributors and internal teams, understanding customer needs to deliver value-added service.
Logistics amp Administration: Monitor and manage the movement of spare parts to ensure availability and handle administrative duties such as preparing service quotes, processing orders invoicing and managing shipping logistics.
Contract Management: Monitor warranty periods and service contracts, following up with customers on renewals to ensure continuous service coverage.
Collaboration: Partner effectively with the commercial franchise distributors and other business partners across the MEA region to deliver a seamless customer experience.
Travel: Travel extensively within the Middle East amp Africa region to support customers approximately 50-70.

Education

University/Bachelor's Degree in Biomedical, Electrical, or Electronic Engineering.

Experience

Generally requires 3+ years of related field service experience.

Technical Specialty

Demonstrated experience with Electrophysiology systems, such as 3D cardiac mapping systems, RF generators, and associated diagnostic equipment, is strongly preferred.

Core Competencies Required for this Role