Field Service Engineer, Electrophysiology (MEA)

Antler; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Johnson & Johnson in Dubai, UAE seeks a Field Service Engineer, Electrophysiology (MEA) to provide expert on-site service for EP systems across the MEA region.

You will install new EP systems, perform preventative maintenance, repairs, and support product launches while ensuring compliance and high-quality customer service.

Qualifications

• Education: University/Bachelor’s Degree in Biomedical, Electrical, or Electronic Engineering.
• Experience: 3+ years of related field service experience.
• Technical Specialty: Experience with EP systems, such as 3D mapping, RF generators, and diagnostic equipment.

Responsibilities

• Primary point of contact for customer service requests and case management.
• On-site service: install EP systems, preventive maintenance, upgrades, and repairs.
• Support new product launches with installation, initial support, and customer training.
• Provide technical support to customers, distributors, and internal teams.
• Manage logistics: spare parts, quotes, orders, invoicing, shipping.
• Monitor warranty periods and service contracts; follow up on renewals.
• Collaborate with MEA partners to deliver a seamless customer experience.
• Travel extensively within MEA region (50-70%).

Skills

Electrophysiology

Field service

On-site installation

Technical troubleshooting

Customer service

Education

Bachelor's degree in Biomedical/Electrical/Electronic Engineering

Tools

EP equipment

RF generators

3D cardiac mapping

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Supply Chain Engineering

Job Sub Function

Field Service Engineering

Job Category

Scientific/Technology

All Job Posting Locations

Dubai, United Arab Emirates

Job Description

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for the Field Service Engineer, Electrophysiology (MEA) role to be based in Dubai, UAE.

Purpose:

To provide expert technical assistance and high-quality service for Electrophysiology (EP) customers across the Middle East & Africa (MEA) region. This role is responsible for managing all aspects of the service lifecycle, including new system installations, preventative maintenance, emergency repairs, and support for new product launches, while ensuring all activities adhere to compliance guidelines.

You Will Be Responsible For

• Customer Service Management: Act as the primary point of contact for customer service requests, logging and managing cases from initiation to resolution to ensure timely and effective support.
• Field Service & Repair: Independently perform on-site service activities, including the installation of new EP systems, planned preventative maintenance, system upgrades, and urgent repairs.
• New Product Support: Play a key role in the launch of new EP products by managing their installation, providing initial support, and training customers to ensure successful adoption.
• Technical Support: Provide effective technical support to customers, distributors, and internal teams, understanding customer needs to deliver value-added service.
• Logistics & Administration: Monitor and manage the movement of spare parts to ensure availability, and handle administrative duties such as preparing service quotes, processing orders, invoicing, and managing shipping logistics.
• Contract Management: Monitor warranty periods and service contracts, following up with customers on renewals to ensure continuous service coverage.
• Collaboration: Partner effectively with the commercial franchise, distributors, and other business partners across the MEA region to deliver a seamless customer experience.
• Travel: Travel extensively within the Middle East & Africa region to support customers (approximately 50-70%).

Qualifications / Requirements

• Education: University/Bachelor’s Degree in Biomedical, Electrical, or Electronic Engineering.
• Experience: Generally requires 3+ years of related field service experience.
• Technical Specialty: Demonstrated experience with Electrophysiology systems, such as 3D cardiac mapping systems, RF generators, and associated diagnostic equipment, is strongly preferred.

Core Competencies Required For This Role

• Outward Looking-Customer Centric
• Business and Results Driven
• Interdependent Partnering Ability
• Prudent Risk-Taking
• Active Team Player

Required Skills

Preferred Skills:

• Analytical Reasoning
• Coaching
• Equipment Maintenance
• Inventory Management
• Lean Supply Chain Management
• Organizing
• Process Improvements
• Product Improvements
• Project Engineering
• Safety-Oriented
• Science
• Technology
• Engineering
• and Math (STEM) Application
• Service Request Management
• Technical Troubleshooting
• Technical Writing
• Technologically Savvy
• Work Order Management