Associate Service Engineer - UAE Nationals

YDU JC Air Cond & Ref Inc.- Dubai; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Johnson Controls in Dubai is seeking an Associate Service Engineer to support maintenance, troubleshooting, and field execution of Fire Alarm and Fire Fighting systems. You will work with the Field Line Manager, customers, and subcontractors to resolve issues and ensure smooth site delivery.

The role involves performing preventive maintenance, preparing field reports, and providing on-site training and handover documentation to customers.

Qualifications

• Bachelor’s degree in Electronics and Communication Engineering or Electrical Engineering.
• Fluent English with excellent verbal and written communication skills.
• Strong interpersonal and analytical abilities.

Responsibilities

• Support maintenance, troubleshooting, and field execution of Fire Alarm and Fire Fighting systems.
• Prepare field service reports, checklists and logs for visibility and traceability.
• Coordinate with customers, subcontractors, and internal teams to resolve issues and ensure on-site delivery.
• Assist with planned preventive maintenance (PPM) activities and testing/commissioning.
• Contribute to safe, professional on-site service and positive customer experience.

Skills

Fluent English

Communication skills

Interpersonal skills

Analytical skills

Education

Bachelors in Electronics & Communication Engineering

Job description

What you will do

The Associate Service Engineer supports the maintenance, troubleshooting, and field execution of Fire Alarm and Fire Fighting System activities. You will work closely with the Field Line Manager, Operations Team Leader, customers, subcontractors, supervisors, and internal teams to resolve technical issues, support planned maintenance, and ensure smooth site delivery. Provide technical support for the maintenance and troubleshooting of Fire Alarm and Fire Fighting System equipment. Investigate and resolve day-to-day technical system issues, errors, and service concerns. Support site implementation activities in coordination with customers, subcontractors, supervisors, and field and office teams. Track and execute scheduled Planned Preventive Maintenance (PPM) activities as per approved plans. Support L&M and POC jobs, including testing and commissioning, and provide timely progress updates. Prepare technical, service, and field reports for review by the Operations Team Leader and Field Line Manager. Submit required job documentation on time to support invoicing and service closure. Build positive customer relationships and help create a professional service experience on site.

How you will do it

Maintain Fire Alarm and Fire Fighting System assets according to the agreed scope of work, procedures, and checklists. Execute preventive and corrective maintenance against the approved schedule and raise concerns early when deviations appear. Prepare accurate field service reports, checklists, and daily service logs to keep work visible and traceable. Report technical status and open issues daily to the Operations Team Leader or Field Line Manager so decisions can be made quickly. Work safely and with integrity, taking ownership of your output and supporting safe behavior on site for yourself and subcontractors. Stay close to the work, coordinate effectively with stakeholders, and remove barriers to help the customer and team move forward. Improve every day through clear communication, candor, field learning, and practical problem-solving. Win as one team by supporting colleagues, technicians, customers, and internal partners with trust and collaboration. Provide system operation training and prepare handover documents to support a smooth transition to the customer. Learn continuously in the field through self-study, mentorship, and guidance from experienced staff and technical support.

What we look for

Bachelor’s degree in Electronics and Communication Engineering, Electrical Engineering, or a similar discipline. 0-1 year of experience, including internship experience, in an electrical or fire-related field. Good understanding of Fire Alarm and Fire Fighting System maintenance and troubleshooting. Result-oriented, self-motivated, tenacious, and customer focused. Excellent verbal and written communication skills. Strong interpersonal skills with the ability to adapt to different stakeholder and partner working styles. Good analytical skills and the ability to support business analysis as needed. Fluency in English.

Johnson Controls

Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.