Field Service Engineer, Electrophysiology (MEA)

Biopharma Careers; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Johnson & Johnson in Dubai seeks a Field Service Engineer for Electrophysiology (MEA) to provide expert on-site service across the Middle East & Africa. You will install, maintain, and repair EP systems while coordinating with distributors and customers to ensure high performance and reliability.

The role requires a Biomedical/Electrical/Electronic Engineering degree and 3+ years of field service experience, with travel up to 50–70% within the MEA region.

Qualifications

• Education: University/Bachelor’s Degree in Biomedical, Electrical, or Electronic Engineering.
• Experience: 3+ years of related field service experience.
• Technical Specialty: Experience with Electrophysiology systems (e.g., 3D cardiac mapping, RF generators) is highly preferred.

Responsibilities

• Customer Service Management: primary contact for service requests from initiation to resolution.
• Field Service & Repair: on-site installation, preventive maintenance, upgrades, and urgent repairs.

Skills

Analytical Reasoning

Coaching

Equipment Maintenance

Inventory Management

Lean Supply Chain Management

Organizing

Process Improvements

Product Improvements

Project Engineering

Safety-Oriented

STEM Application

Service Request Management

Technical Troubleshooting

Technical Writing

Technologically Savvy

Work Order Management

Education

Bachelor's degree in Biomedical, Electrical, or Electronic Engineering

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Engineering

Job Sub Function:

Field Service Engineering

Job Category:

Scientific/Technology

All Job Posting Locations:

Dubai, United Arab Emirates

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for the Field Service Engineer, Electrophysiology (MEA) role to be based in Dubai, UAE.

Purpose: To provide expert technical assistance and high-quality service for Electrophysiology (EP) customers across the Middle East & Africa (MEA) region. This role is responsible for managing all aspects of the service lifecycle, including new system installations, preventative maintenance, emergency repairs, and support for new product launches, while ensuring all activities adhere to compliance guidelines.

You will be responsible for:

• Customer Service Management: Act as the primary point of contact for customer service requests, logging and managing cases from initiation to resolution to ensure timely and effective support.
• Field Service & Repair: Independently perform on-site service activities, including the installation of new EP systems, planned preventative maintenance, system upgrades, and urgent repairs.
• New Product Support: Play a key role in the launch of new EP products by managing their installation, providing initial support, and training customers to ensure successful adoption.
• Technical Support: Provide effective technical support to customers, distributors, and internal teams, understanding customer needs to deliver value-added service.
• Logistics & Administration: Monitor and manage the movement of spare parts to ensure availability, and handle administrative duties such as preparing service quotes, processing orders, invoicing, and managing shipping logistics.
• Contract Management: Monitor warranty periods and service contracts, following up with customers on renewals to ensure continuous service coverage.
• Collaboration: Partner effectively with the commercial franchise, distributors, and other business partners across the MEA region to deliver a seamless customer experience.
• Travel: Travel extensively within the Middle East & Africa region to support customers (approximately 50-70%).

Qualifications / Requirements:

• Education: University/Bachelor’s Degree in Biomedical, Electrical, or Electronic Engineering.
• Experience: Generally requires 3+ years of related field service experience.
• Technical Specialty: Demonstrated experience with Electrophysiology systems, such as 3D cardiac mapping systems, RF generators, and associated diagnostic equipment, is strongly preferred.

Core Competencies Required for this Role:

• Outward Looking-Customer Centric
• Business and Results Driven
• Interdependent Partnering Ability
• Prudent Risk-Taking
• Active Team Player
• #LI-Onsite

Required Skills:

Preferred Skills:

Analytical Reasoning, Coaching, Equipment Maintenance, Inventory Management, Lean Supply Chain Management, Organizing, Process Improvements, Product Improvements, Project Engineering, Safety-Oriented, Science, Technology, Engineering, and Math (STEM) Application, Service Request Management, Technical Troubleshooting, Technical Writing, Technologically Savvy, Work Order Management