Field IT & AV Engineer — CCTV Solutions Pro

DYNAMIC EMPLOYMENT SERVICES L.L.C; Dubai; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Fuel reimbursement

Job summary

DYNAMIC EMPLOYMENT SERVICES L.L.C is seeking an IT / AV Technician in Dubai to handle installation, configuration, commissioning, and maintenance of IT, AV, and security products at customer sites.

The role emphasizes high-quality technical support, adherence to OEM standards, SLAs, and HSE requirements. It is largely field-based (90%), with potential for upgrades and relocation projects.

Qualifications

• Strong troubleshooting and analytical skills.
• Good understanding of computer hardware and software.
• Knowledge of networking fundamentals.
• Good customer service skills, time management and prioritization.
• Ability to work independently with minimal supervision.
• Commitment to continuous learning.

Responsibilities

• Install, configure, commission, and maintain desktops, laptops, servers, printers, scanners, and peripherals.
• Configure user accounts, permissions, shared folders, printers, and network resources.
• Install and configure wired/wireless networking equipment incl. routers, switches, APs, cabling.
• Perform hardware diagnostics and component replacement.
• Execute OS updates, firmware upgrades, and software patches.
• Install, configure, and commission Interactive Flat Panels (IFP) and conduct customer demonstrations.
• Install video conferencing equipment; configure AV systems including cameras, mics, speakers, and presentation systems.
• Troubleshoot display, connectivity, audio, and video issues.
• Install and configure IP CCTV systems, NVR/DVR; set up storage, remote viewing, mobile apps.
• Perform camera positioning, focus adjustment, and recording verification.
• Install and troubleshoot access control systems.
• Support cybersecurity solutions including endpoint protection, firewall, antivirus, email security, and network devices.
• Firmware upgrades and security updates for devices.
• Attend customer service requests within SLA timelines.
• Resolve hardware, software, and network incidents.
• Escalate complex issues to senior engineers.
• Perform preventive maintenance; participate in installations, upgrades, migrations, relocations.
• Read technical drawings and installation plans; ensure compliance with specs and quality standards.

Skills

Troubleshooting

Networking basics

Customer service

Independent work

Continuous learning

Hardware/software knowledge

Education

Diploma or Bachelor’s in IT/CS/Electronics/Engineering

Tools

NVR

DVR

IP cameras

Job description

DYNAMIC EMPLOYMENT SERVICES L.L.C is seeking an IT / AV Technician in Dubai to handle installation, configuration, commissioning, and maintenance of IT, AV, and security products at customer sites.

The role emphasizes high-quality technical support, adherence to OEM standards, SLAs, and HSE requirements. It is largely field-based (90%), with potential for upgrades and relocation projects.