Field Engineer - Print Solutions & OEM Tech Expert

Ghobash Group; Dubai; On-site; AED 112,000 - 201,000; Full time

Job summary

GCG Enterprise Solutions is seeking an experienced Field Engineer to install, service and repair office print equipment from multiple OEM brands at customer sites across the UAE. The role requires hands-on diagnostics, network configuration, and customer orientation at installation, ensuring high service standards.

The candidate will perform preventive maintenance, troubleshoot hardware/software issues, replace parts with OEM components, and maintain accurate service records while adhering to

Qualifications

• 3–6 years of field service experience in office or commercial print machines across OEM brands.
• Direct experience servicing Fujifilm and/or Kyocera equipment in a UAE/GCC environment.
• Arabic language skills an advantage.

Responsibilities

• Set up, install, and configure Fujifilm, Kyocera, and other OEM print machines at customer sites.
• Commission newly installed equipment including network connectivity, print driver setup, scanning workflows, and user authentication configuration
• Conduct handover and basic user orientation for clients upon installation completion
• Preventive & Corrective Maintenance on all managed print equipment per OEM service intervals and contract requirements
• Diagnose and resolve complex issues related to print quality, hardware, firmware, and software integration
• Replace defective parts and consumables with OEM-approved parts
• Ensure all serviced equipment is tested and validated before leaving the customer site
• Respond to on-site and remote service calls within SLA-defined response times
• Provide technical advice and guidance to customers on operation, maintenance, and care of their print equipment
• Deliver product demonstrations and technical presentations to customers as required
• Escalate complex issues to Team Lead with full diagnostic details
• Maintain professional conduct at all customer sites
• Complete and submit accurate job sheets and service reports via CRM/management system
• Update meter readings and equipment status after each visit
• Report recurring faults and parts requirements to Team Lead
• Maintain organized engineer kit bag with tools and consumables
• Adhere to HSE standards and client site safety protocols

Skills

Print service

Field service

Network printing

CRM systems

Education

Electronics/IT degree

Tools

CRM systems

Remote monitoring tools

Job description

GCG Enterprise Solutions is seeking an experienced Field Engineer to install, service and repair office print equipment from multiple OEM brands at customer sites across the UAE. The role requires hands-on diagnostics, network configuration, and customer orientation at installation, ensuring high service standards.

The candidate will perform preventive maintenance, troubleshoot hardware/software issues, replace parts with OEM components, and maintain accurate service records while adhering to