Senior Multibrand Print Field Engineer

Ghobash Group; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Job summary

GCG Enterprise Solutions invites an experienced Field Engineer to join the Print Services team. You will install, configure, and service office and commercial print devices from major OEMs, diagnose hardware and software faults, and ensure high-quality on-site support across UAE/GCC.

You will handle preventive maintenance, device commissioning, and customer training, while maintaining thorough documentation, meter readings, and parts usage in the CRM system. UAE driving licence required.

Qualifications

• Minimum 3–6 years of field service experience in office or commercial print machines.
• Experience servicing Fujifilm and/or Kyocera in UAE/GCC preferred.
• OEM certifications strongly preferred

Responsibilities

• Install, configure and commission print machines at customer sites in line with OEM standards.
• Carry out preventive and corrective maintenance and replace components with OEM parts.
• Provide on-site and remote technical support, document service reports and maintain CRM records.
• Escalate complex issues to Team Lead and maintain high CSAT scores.

Skills

Multi-brand print knowledge

Diagnostics ability

CRM systems

Communication skills

UAE driving licence

Education

Bachelor's or Diploma in Electronics/Computer/IT

Tools

CRM systems

Service management software

Job description

GCG Enterprise Solutions invites an experienced Field Engineer to join the Print Services team. You will install, configure, and service office and commercial print devices from major OEMs, diagnose hardware and software faults, and ensure high-quality on-site support across UAE/GCC.

You will handle preventive maintenance, device commissioning, and customer training, while maintaining thorough documentation, meter readings, and parts usage in the CRM system. UAE driving licence required.