Field Engineer - Multi-Brand Print Solutions

GCG Enterprise Solutions; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

GCG Enterprise Solutions in Dubai is seeking an experienced Field Engineer to join our Print Services team. The role focuses on installation, maintenance, repair, and support of office and commercial print machines across major brands, delivering high-quality service at customer sites.

You will diagnose hardware, software, and print quality issues, configure networks, and provide on-site training, while maintaining accurate service records and complying with HSE standards.

Qualifications

• Minimum: Bachelor's degree or Diploma in Electronics/Computer IT or related field.
• Desired: Engineering/IT degree; OEM certifications from Fujifilm, Kyocera, HP, Xerox, Ricoh, Konica Minolta or Canon preferred.
• 3–6 years of field service experience on office or commercial print equipment.

Responsibilities

• Set up, install, and configure print machines at customer sites per specs.
• Commission equipment including network connectivity, print driver setup, scanning workflows, and user authentication.
• Handover and basic user orientation after installation.
• Carry out scheduled PM visits on all managed print equipment as per OEM service intervals and contract requirements.
• Diagnose and resolve complex issues related to print quality, paper handling, hardware components, firmware, and software integration.
• Replace defective parts, consumables, and components using genuine OEM-approved parts.
• Ensure all serviced equipment is tested and validated before leaving the customer site.
• Respond to on-site and remote service calls within SLA-defined response times across assigned accounts.
• Provide technical advice and guidance on operation, maintenance, and care of print equipment.
• Deliver product demonstrations and technical presentations to customers as required.
• Escalate complex or unresolvable issues to the Team Lead or OEM technical support with full diagnostic details.
• Maintain a professional and courteous manner at all times.
• Complete and submit accurate job sheets, service reports, and parts usage records for every site visit via the CRM / service management system.
• Update meter readings, consumables usage, and equipment status in the system following each visit.
• Report recurring faults, equipment health trends, and parts requirements to the Team Lead proactively.
• Maintain an organised and well-stocked engineer kit bag with essential tools, spare parts, and consumables.
• Adhere to HSE standards and all client site access and safety protocols at all times.

Skills

Multi-brand print tech knowledge

Diagnostics & repair

CRM systems familiarity

Strong communication skills

UAE driving licence

Education

Bachelor's degree in Electronics Engineering, Computer Engineering, IT, or related

OEM certifications from Fujifilm, Kyocera, HP, Xerox, Ricoh, Konica Minolta, Canon

Tools

CRM systems

Job description

GCG Enterprise Solutions in Dubai is seeking an experienced Field Engineer to join our Print Services team. The role focuses on installation, maintenance, repair, and support of office and commercial print machines across major brands, delivering high-quality service at customer sites.

You will diagnose hardware, software, and print quality issues, configure networks, and provide on-site training, while maintaining accurate service records and complying with HSE standards.