Field Account Manager

EXCEED IT Services; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

EXCEED IT Services in the United Arab Emirates is seeking a Business Development Manager (Account Manager) to steward strategic customers and grow revenue. You will manage existing accounts, meet new prospects, and map requirements to Exceeders solutions, while coordinating with internal teams to prepare proposals.

The role requires 3–7 years of B2B sales experience in IT services, strong CRM and negotiation skills, and the ability to engage senior stakeholders.

Qualifications

• 3–7 years of experience in Business Development, Account Management, or B2B Sales within IT services/technology solutions.
• Proven experience in managing strategic accounts and developing long-term relationships.
• Strong understanding of IT solutions, software products, cloud services and tech-driven business solutions.
• Ability to engage with C-level executives and senior decision-makers.
• Experience in reviewing RFPs/RFQs and coordinating proposals with internal/external teams.
• Understand customer business requirements and recommend suitable technology solutions.
• Hands-on experience with CRM systems for managing sales pipelines and documenting interactions.
• Strong negotiation, presentation, communication, and relationship-management skills.
• Bachelor-level degree is required; English fluency is essential; Arabic is a plus.
• Previous UAE or GCC tech market experience is advantageous.

Responsibilities

• Manage existing customers and identify opportunities with strategic impact.
• Find new potential customers and meet with them to understand needs.
• Map customer requirements to Exceeders products and log pipeline in the system.
• Qualify and advance opportunities; read RFPs and nominate service providers.
• Coordinate proposal submissions with internal teams and partners.
• Follow up with customers and internal teams to close deals and initiate services.
• Support deployment and handle invoicing follow-ups and payments.
• Log all customer interactions in CRM systems and maintain clean records.

Skills

Business Development

Account Management

B2B Sales

CRM Systems

C-level Engagement

Education

Bachelor's degree in Business Administration / IT / CS

Tools

CRM platforms

Job description

Established in 2001, Exceed is a leading service provider and software development company, providing a range of best of breed solutions and innovative services. Headquartered in UAE and operating in 10 countries with 400+ employees, 70+ partners, and 900+ regional customers. At the moment, we are looking for a Business Development Manager, aka Account Manager to look after strategic customers. The successful candidate will have the experience, and knowledge, to manage C-level executives. The successful candidate should also have previous experience in account planning, opportunity management, and controlling complex meetings. The Sales Account Manager will also support product launch activities with the goal of not just increasing brand awareness, but also generating new leads. This role will be pivotal in supporting the product and partner teams, as well as company success. If you are tech-savvy, always ready to learn about new products and services, and know how to build and maintain strong relationships, then this is the job for you.

Responsibilities

• Manage existing customers
• Find new potential customers Meet with customer
• Understand future plans Map requirements to eXceeders products
• Log the prospect pipeline on product mapping in system Qualify and advance opportunities
• Read RFP and nominate service providers Manage proposal submissions
• Follow up with customer and internal team
• Close deals Initiate services Support the deployment Invoice on and follow up with payments
• Solve raising issues Log every customer interaction in systems

Requirements

• 3–7 years of experience in Business Development, Account Management, or B2B Sales, preferably within the IT services, software development, or technology solutions industry.
• Proven experience in managing strategic accounts, developing long-term customer relationships, and identifying new business opportunities.
• Strong understanding of IT solutions, software products, cloud services, and technology-driven business solutions.
• Demonstrated ability to engage and build relationships with C-level executives, senior decision-makers, and key stakeholders.
• Experience in reviewing RFPs/RFQs, coordinating technical and commercial proposals, and collaborating with internal teams and external partners.
• Ability to understand customer business requirements and recommend suitable technology solutions and services.
• Hands-on experience with CRM systems for managing sales pipelines, tracking opportunities, and documenting customer interactions.
• Strong negotiation, presentation, communication, and relationship management skills.
• Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
• Excellent command of English, both written and spoken. Arabic is an advantage.
• Previous experience in the UAE or GCC technology market is an advantage.