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Chalhoub Group in Dubai is seeking a Fashion Consultant to drive sales while delivering exceptional Guest Experience in-store. You will support CRM CX, collect customer insights, and promote the MUSE loyalty program as part of an omni-channel approach.
You will collaborate with marketing and store teams to ensure brand standards, participate in in-store events, and contribute to improving customer data capture and overall store performance.
At Chalhoub we express the exceptional As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience and ensuring support in the implementation of CRM CX and other key customer and people initiatives in-store You will collect data on customer behaviour top sellers slow movers which will be key input for business reviewsDrive client relationships within an omni-channel approachProvide pre-buying feedback on productsDrive eNPS through people experience initiatives and cultureEnsure adherence to VM guidelines and Standard operating procedures SOPs Ensure click and collect are conducted within SLAs Service-level agreement Ensure customer data is properly captured in adherence to marketing team requirementsPromote loyalty program MUSE and stay up-to-date with app offerings etc Support with in-store marketing events and activationsKeep abreast of all brand social media activities and campaignsDrive sell-throughs within the storeSupport in-store CX initiativesProvide input to what s working well what s not working well within the store
Strong English communication skills