Fashion Consultant - Tom Ford

Chalhoub Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Benefits offered by this job

Health care

Exclusive employee discounts

Child education contribution

Remote and flexible working policies

Job summary

Chalhoub Group in Abu Dhabi seeks a Fashion Consultant to achieve individual and store sales targets while delivering exceptional guest experiences. You will support CRM and other customer initiatives, drive loyalty programs, and assist in in-store marketing events to showcase luxury brands.

Ideal candidates have luxury retail experience, strong English communication, and a clienteling mindset to build lasting relationships with our discerning customers in a premium omnichannel environment.

Qualifications

• Strong English communication skills.
• Open to Russian and English communication.
• Luxury retail experience preferred.
• Clientelling / client database is mandatory.

Responsibilities

• Collect data on customer behaviour and top sellers for business reviews.
• Drive client relationships within an omni-channel approach.
• Provide pre-buying feedback on products.
• Drive eNPS through people experience initiatives.
• Adhere to VM guidelines and SOPs.
• Ensure click and collect SLAs are met.
• Capture customer data per marketing requirements.
• Promote loyalty program (MUSE) and app offerings.
• Support in-store marketing events and activations.
• Keep abreast of brand social campaigns.
• Drive sell-throughs and support CX initiatives.
• Provide input on what’s working well in-store.

Skills

Strong English communication skills

Open to Russian and English

Prior experience with luxury retail

Clientelling / client database is mand

Job description

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You'll Be Doing

At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.

• You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
• Drive client relationships within an omni-channel approach
• Provide pre-buying feedback on products
• Drive eNPS through people experience initiatives and culture
• Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
• Ensure click and collect are conducted within SLAs (Service-level agreement)
• Ensure customer data is properly captured in adherence to marketing team requirements
• Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
• Support with in-store marketing events and activations
• Keep abreast of all brand social media activities and campaigns
• Drive sell-throughs within the store
• Support in-store CX initiatives
• Provide input to what’s working well/what’s not working well within the store

What You'll Need To Succeed

• Strong English communication skills
• Open to Russian and English communication skills
• Prior experience with luxury retail
• Clientelling / client database is mandatory

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.