FandB Supervisor - Couqley French Brasserie

Pullman Hotels & Resorts; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Pullman Hotels & Resorts in Downtown Dubai is seeking a Restaurant Operations Supervisor to oversee daily service, uphold premium standards, and ensure guest satisfaction in a luxury dining environment. Reporting to the Assistant Restaurant General Manager, you will supervise the service team, coordinate with the kitchen and reservations, and train staff on menu knowledge, etiquette, and beverage service.

You will manage opening/closing duties, staffing, and compliance with food safety and

Qualifications

• Diploma or degree in Hospitality Management, Food & Beverage, or related field preferred.
• 2–3 years experience in F&B operations, luxury hotel or fine dining preferred.
• Previous supervisory experience in upscale dining an advantage.
• Strong knowledge of fine dining service standards and wine service.

Responsibilities

• Supervise daily restaurant operations to ensure smooth service.
• Prepare restaurant for service including setting tables and ambience.
• Coordinate with kitchen, sommelier, reservations and other departments.
• Conduct pre-service briefings on reservations, VIPs, and menu updates.
• Oversee opening/closing duties and staffing during service.
• Coach and motivate service team; provide feedback and training.

Skills

Excellent English

French a plus

Team supervision

Guest service

Education

Hospitality management diploma/degree

Tools

POS systems

Reservations system

Job description

Company Description

Bienvenue à Couqley! Amidst the clinking of glasses, friends’ laughter, and France’s glorious flavors, forge cherished memories at this delightful brasserie located in vibrant Downtown Dubai. Offering a premium-casual dining experience with cherished companions. With seating on the year-round al fresco terrace and interiors designed by artist Ana D’Castro, among the lively chatter of fellow connoisseurs, Couqley is the perfect venue for a romantic dinner or casual meal with friends.

This award winning Brasserie offers a personalized, friendly service and a selection of authentic culinary creations, to create an unforgettable culinary experience for our guests.

Job Description

Reporting to the Assistant Restaurant General Manager, you will be assisting in overseeing the daily operations of our award-winning restaurant, ensuring exceptional service standards and operational excellence at all times.

• Supervise the daily operations of the restaurant to ensure smooth and efficient service.
• Ensure the restaurant is prepared for service, including table settings, mise en place, lighting, music, and overall ambience.
• Monitor service standards and ensure compliance with the restaurant’s operating procedures.
• Coordinate with the kitchen, sommelier, reservations team, and other departments to ensure seamless service.
• Conduct pre-service briefings to communicate reservations, VIP guests, menu updates, promotions, and special requests.
• Ensure all opening, closing, and side duties are completed according to established standards
• Supervise, coach, and motivate the service team to achieve operational and guest satisfaction objectives.
• Allocate sections and duties fairly and ensure adequate staffing during service.
• Train team members on menu knowledge, service techniques, grooming, etiquette, and product knowledge.
• Assist in monitoring team member's performance and provide constructive feedback to improve service standards.
• Assist in staff scheduling, attendance monitoring, and performance evaluations as required.
• Ensure compliance with food safety, hygiene, sanitation, and occupational health and safety standards.
• Ensure correct handling, storage, and service of food and beverages.
• Report maintenance issues, equipment defects, and safety hazards promptly.
• Assist with inventory checks, stock requisitions, and beverage control as required.

Qualifications

• Diploma or degree in Hospitality Management, Food and Beverage Service, or a related field is preferred.
• Minimum of 2–3 years of experience in food and beverage operations, preferably in a luxury hotel or fine dining restaurant.
• Previous supervisory experience in French cuisine or upscale dining is an advantage.
• Strong knowledge of fine dining service standards, food presentation, and wine service.
• Excellent verbal communication skills in English; French language skills are an advantage.
• Knowledge of POS systems, restaurant reservations, and billing procedures.

Additional Information

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