F&B Supervisor - Couqley French Brasserie

Pullman Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Accor’s Couqley brasserie in Downtown Dubai is seeking a Restaurant Supervisor to oversee daily operations, ensuring premium service and operational excellence. Reporting to the Assistant Restaurant General Manager, you will coordinate with kitchen, sommelier, reservations, and other departments to maintain high standards in a luxury dining setting.

The role emphasizes staff supervision, training, and performance coaching to deliver a memorable guest experience.

Qualifications

• Diploma or degree in Hospitality Management, Food and Beverage Service, or a related field is preferred.
• Minimum of 2-3 years of experience in food and beverage operations, preferably in a luxury hotel or fine dining restaurant.
• Previous supervisory experience in French cuisine or upscale dining is an advantage.
• Strong knowledge of fine dining service standards, food presentation, and wine service.
• Excellent verbal communication skills in English; French language skills are an advantage.
• Knowledge of POS systems, restaurant reservations, and billing procedures.

Responsibilities

• Supervise the daily operations of the restaurant to ensure smooth and efficient service.
• Ensure the restaurant is prepared for service, including table settings, mise en place, lighting, music, and overall ambience.
• Monitor service standards and ensure compliance with the restaurant’s operating procedures.
• Coordinate with the kitchen, sommelier, reservations team, and other departments to ensure seamless service.
• Conduct pre-service briefings to communicate reservations, VIP guests, menu updates, promotions, and special requests.
• Ensure all opening, closing, and side duties are completed according to established standards
• Supervise, coach, and motivate the service team to achieve operational and guest satisfaction objectives.
• Allocate sections and duties fairly and ensure adequate staffing during service.
• Train team members on menu knowledge, service techniques, grooming, etiquette, and product knowledge.
• Assist in monitoring team member's performance and provide constructive feedback to improve service standards.
• Assist in staff scheduling, attendance monitoring, and performance evaluations as required.
• Ensure compliance with food safety, hygiene, sanitation, and occupational health and safety standards.
• Ensure correct handling, storage, and service of food and beverages.
• Report maintenance issues, equipment defects, and safety hazards promptly.
• Assist with inventory checks, stock requisitions, and beverage control as required.

Skills

Supervisory skills

English proficiency

Team motivation

Education

Hospitality management degree or diploma

Tools

POS systems

Reservations software

Billing procedures

Job description

Company Description

Bienvenue à Couqley!

Amidst the clinking of glasses, friends' laughter, and France's glorious flavors, forge cherished memories at this delightful brasserie located in vibrant Downtown Dubai. Offering a premium-casual dining experience with cherished companions. With seating on the year-round al fresco terrace and interiors designed by artist Ana D'Castro, among the lively chatter of fellow connoisseurs, Couqley is the perfect venue for a romantic dinner or casual meal with friends.

This award winning Brasserie offers a personalized, friendly service and a selection of authentic culinary creations, to create an unforgettable culinary experience for our guests.

Job Description

Reporting to the Assistant Restaurant General Manager, you will be assisting in overseeing the daily operations of our award-winning restaurant, ensuring exceptional service standards and operational excellence at all times.

• Supervise the daily operations of the restaurant to ensure smooth and efficient service.
• Ensure the restaurant is prepared for service, including table settings, mise en place, lighting, music, and overall ambience.
• Monitor service standards and ensure compliance with the restaurant’s operating procedures.
• Coordinate with the kitchen, sommelier, reservations team, and other departments to ensure seamless service.
• Conduct pre-service briefings to communicate reservations, VIP guests, menu updates, promotions, and special requests.
• Ensure all opening, closing, and side duties are completed according to established standards
• Supervise, coach, and motivate the service team to achieve operational and guest satisfaction objectives.
• Allocate sections and duties fairly and ensure adequate staffing during service.
• Train team members on menu knowledge, service techniques, grooming, etiquette, and product knowledge.
• Assist in monitoring team member's performance and provide constructive feedback to improve service standards.
• Assist in staff scheduling, attendance monitoring, and performance evaluations as required.
• Ensure compliance with food safety, hygiene, sanitation, and occupational health and safety standards.
• Ensure correct handling, storage, and service of food and beverages.
• Report maintenance issues, equipment defects, and safety hazards promptly.
• Assist with inventory checks, stock requisitions, and beverage control as required.

Qualifications

• Diploma or degree in Hospitality Management, Food and Beverage Service, or a related field is preferred.
• Minimum of 2-3 years of experience in food and beverage operations, preferably in a luxury hotel or fine dining restaurant.
• Previous supervisory experience in French cuisine or upscale dining is an advantage.
• Strong knowledge of fine dining service standards, food presentation, and wine service.
• Excellent verbal communication skills in English; French language skills are an advantage.
• Knowledge of POS systems, restaurant reservations, and billing procedures.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS