Facilities & Office Support Specialist

Macro Group; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

Macro Group in Dubai is seeking a proactive Facilities Assistant to support daily operations across pantry, cleaning, supplies, guest services, and basic maintenance. You will help maintain a clean, safe and welcoming workplace while coordinating with vendors and staff.

The role requires strong English communication, excellent organisational skills, and familiarity with CAFM systems and Microsoft Office. A friendly, proactive approach and attention to detail will help you thrive in a busy FM

Qualifications

• Fluency in written and spoken English is essential.
• Strong communication and organisational skills are required.
• Experience in facilities management, hospitality, or customer service is preferred.
• Proficiency with CAFM systems and Microsoft Office tools is expected.

Responsibilities

• Pantry and Office Cleanliness: maintain hygiene of pantry and meeting spaces daily.
• Refreshments: prepare and serve tea and coffee as needed.
• Waste Management: dispose of waste per office protocols.
• Office Supplies: monitor and replenish supplies; maintain equipment.
• Customer Service: respond to queries from staff and visitors politely.
• General Office Support: assist with photocopying, laminating, and guest refreshments.
• Lunch Collection: collect staff lunches from security desk (task may be minimised).
• Stock and Inventory: monitor stock, receive deliveries, organize storage areas; some lifting may be required.
• Event Support and Signage: assist with breakfasts, lunches and monthly signage updates.
• Temperature Monitoring: take readings and report abnormalities in water and HVAC systems.
• Daily Facilities Inspections: walk through spaces to identify issues; raise CAFM tickets.
• Customer Engagement: build positive relationships and promote FM services.
• Consumables and Stock Checks: monitor pantry and stationery; coordinate replenishment.
• Workspace Management: support workspace allocations and policy adherence.
• Fault Reporting: log faults and track resolutions; escalate recurring problems.
• FM Administration: assist with documentation, reporting, vendor coordination.

Skills

English proficiency

Communication

Organisational skills

CAFM systems

Tools

Microsoft Office

Job description

Macro Group in Dubai is seeking a proactive Facilities Assistant to support daily operations across pantry, cleaning, supplies, guest services, and basic maintenance. You will help maintain a clean, safe and welcoming workplace while coordinating with vendors and staff.

The role requires strong English communication, excellent organisational skills, and familiarity with CAFM systems and Microsoft Office. A friendly, proactive approach and attention to detail will help you thrive in a busy FM