Office Assistant

Macro Group; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

Macro Group in Dubai is seeking a proactive Facilities Assistant to support daily operations across pantry, cleaning, supplies, guest services, and basic maintenance. You will help maintain a clean, safe and welcoming workplace while coordinating with vendors and staff.

The role requires strong English communication, excellent organisational skills, and familiarity with CAFM systems and Microsoft Office. A friendly, proactive approach and attention to detail will help you thrive in a busy FM

Qualifications

• Fluency in written and spoken English is essential.
• Strong communication and organisational skills are required.
• Experience in facilities management, hospitality, or customer service is preferred.
• Proficiency with CAFM systems and Microsoft Office tools is expected.

Responsibilities

• Pantry and Office Cleanliness: maintain hygiene of pantry and meeting spaces daily.
• Refreshments: prepare and serve tea and coffee as needed.
• Waste Management: dispose of waste per office protocols.
• Office Supplies: monitor and replenish supplies; maintain equipment.
• Customer Service: respond to queries from staff and visitors politely.
• General Office Support: assist with photocopying, laminating, and guest refreshments.
• Lunch Collection: collect staff lunches from security desk (task may be minimised).
• Stock and Inventory: monitor stock, receive deliveries, organize storage areas; some lifting may be required.
• Event Support and Signage: assist with breakfasts, lunches and monthly signage updates.
• Temperature Monitoring: take readings and report abnormalities in water and HVAC systems.
• Daily Facilities Inspections: walk through spaces to identify issues; raise CAFM tickets.
• Customer Engagement: build positive relationships and promote FM services.
• Consumables and Stock Checks: monitor pantry and stationery; coordinate replenishment.
• Workspace Management: support workspace allocations and policy adherence.
• Fault Reporting: log faults and track resolutions; escalate recurring problems.
• FM Administration: assist with documentation, reporting, vendor coordination.

Skills

English proficiency

Communication

Organisational skills

CAFM systems

Tools

Microsoft Office

Job description

About the Role

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.
We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

Key Responsibilities

• Pantry and Office Cleanliness: Maintain the cleanliness and hygiene of the pantry area daily. Conduct regular walkarounds of office spaces, collect used mugs and glasses, and ensure that meeting rooms are clean, tidy, and presentable.
• Refreshments: Prepare and serve tea and coffee to staff and visitors as required.
• Waste Management: Manage the disposal of waste and other disposable materials in accordance with office protocols.
• Office Supplies and Equipment: Monitor the use of office equipment and supplies, ensuring they are maintained and replenished as needed.
• Customer Service: Respond to queries and requests from visitors and employees in a courteous and professional manner.
• General Office Support: Assist with basic office tasks, including photocopying, laminating, and preparing refreshments for guests.
• Lunch Collection: Collect staff lunches from the security desk when required. Please note that this task will be minimised.
• Stock and Inventory Management: Monitor stock levels, receive deliveries, maintain inventory records, and organise storage areas. The stockroom is located on the ground floor, and some lifting may be required to transport items, such as cans of drinks, to the first floor.
• Event Support and Signage: Assist with setting up breakfasts, lunches, and ad hoc events. Update monthly signage throughout the office as required.
• Temperature Monitoring: Take temperature readings of water systems and HVAC systems, reporting any abnormalities promptly.
• Daily Facilities Inspections: Conduct regular walkarounds of meeting rooms, washrooms, and communal areas to identify maintenance, cleanliness, or stock-related issues. Raise and track CAFM tickets through to closure.
• Customer Engagement: Build positive relationships with staff and visitors, promote awareness of FM services, and help maintain a professional, safe, and comfortable working environment.
• Consumables and Stock Checks: Monitor hygiene, pantry, and stationery supplies, coordinating replenishment with vendors or the FM team.
• Workspace Management: Maintain relevant records, support workspace allocations, and ensure adherence to workspace policies and etiquette.
• Fault Reporting and Escalation: Identify and report faults promptly, log issues through the appropriate channels, follow up on resolutions, and elevate recurring problems.
• FM Administration: Support documentation, reporting, vendor coordination, and other administrative activities relating to daily operations and projects.

Nice to Have

• Basic knowledge of cable management and workplace signage checks.
• Experience supporting flexible working arrangements and hot-desking.
• Ability to assist with basic video conferencing (VC) setup requests.
• Experience collecting basic occupancy and workspace usage data.

About You

Theidealcandidatewillhave:

• Fluency in spoken and written English, with strong comprehension skills.
• Previous experience in facilities management (FM), hospitality, or customer service.
• Strong communication and organisational skills.
• The ability to manage multiple priorities confidently in a busy environment.
• Proficiency in using CAFM systems and Microsoft Office tools.
• A friendly, proactive, and solution-oriented approach, with a keen eye for detail.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.
Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact [e-mail] to speak to a member of our team.
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