F&B Supervisor – Lead Service & Guest Happiness

Mama Shelter Dubai; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

Mama Shelter Dubai is seeking an F&B Supervisor to lead the team, elevate service, and ensure unforgettable guest experiences. You will supervise daily floor operations, mentor staff, and drive revenue through upselling while maintaining Mama’s signature energy and standards.

Join a dynamic hotel where every shift aims to deliver exceptional hospitality and a vibrant dining atmosphere in Dubai.

Qualifications

• Leads and motivates a hospitality team during service periods.
• Delivers seamless, memorable dining experiences for guests.
• Oversees daily service flow and coordination across sections.
• Handles guest feedback with professionalism and empathy.
• Mentors and supports team growth and training initiatives.
• Ensures high standards of service, presentation, hygiene and safety.
• Promotes menu highlights and offers to boost revenue.
• Anticipates and resolves operational challenges before they affect guests.
• Maintains clear communication between kitchen, bar and service teams.
• Brings Mama Shelter’s distinctive brand personality to life on the floor.

Responsibilities

• Lead the Vibe and coach the team to deliver exceptional service.
• Ensure every guest has a seamless dining experience from arrival to departure.
• Oversee floor operations and service flow for peak periods.
• Address guest concerns with empathy and professionalism.
• Develop talent through guidance and training support.
• Maintain standards across service, hygiene, and safety.
• Drive revenue via upselling and promotion of highlights.
• Quickly identify and solve issues to avoid guest impact.
• Foster strong collaboration between kitchen, bar, and service teams.
• Represent the Mama Shelter brand in every interaction.

Skills

Leadership

Service Excellence

Floor Management

Guest Happiness

Talent Development

Standards Compliance

Upselling

Problem Solving

Communication

Brand Ambassadorship

Job description

Mama Shelter Dubai is seeking an F&B Supervisor to lead the team, elevate service, and ensure unforgettable guest experiences. You will supervise daily floor operations, mentor staff, and drive revenue through upselling while maintaining Mama’s signature energy and standards.

Join a dynamic hotel where every shift aims to deliver exceptional hospitality and a vibrant dining atmosphere in Dubai.