F&B Service Team Lead — Guest Focus

Sheraton Grand Hotel, Dubai; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Sheraton Grand Hotel, Dubai is seeking an experienced F&B Team Leader to supervise restaurant service during assigned shifts, ensuring high guest satisfaction, cost efficiency and profitability. You will lead pre-shift briefings, coordinate with Guest Relations and Front Office, and ensure adherence to brand standards.

You will need to demonstrate strong communication, team supervision, and knowledge of menu items, with a focus on training and guest relations.

Qualifications

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary.
• Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.

Responsibilities

• Organize and conduct pre-shift and departmental communications meetings.
• Ensure tidy appearance of self and subordinates.
• Work with Guest Relations, Front Office and other service departments.
• Monitor duty schedules for the team.
• Prepare mise-en-place according to 24 hours’ service requirements.
• Report maintenance or cleanliness issues to the Manager.

Skills

Communication skills

Team supervision

Menu knowledge

Training

Guest relations

Education

Bachelor degree

Job description

Sheraton Grand Hotel, Dubai is seeking an experienced F&B Team Leader to supervise restaurant service during assigned shifts, ensuring high guest satisfaction, cost efficiency and profitability. You will lead pre-shift briefings, coordinate with Guest Relations and Front Office, and ensure adherence to brand standards.

You will need to demonstrate strong communication, team supervision, and knowledge of menu items, with a focus on training and guest relations.