F&B Outlet Lead — Create Exceptional Guest Moments

NH Collection Hotels & Resorts; Dubai; On-site; AED 78,000 - 112,000; Full time

Job summary

NH Collection Dubai The Palm is seeking an Outlet Supervisor to oversee daily outlet operations within our premium Food & Beverage team. You will supervise staff, ensure high service standards, and maintain guest satisfaction while coordinating with Kitchen and other departments.

We value strong leadership, English communication, and a proactive approach to upselling and cost control in a fast-paced hotel environment.

Qualifications

• Diploma or degree in Hospitality Management, Food & Beverage, or related field preferred.
• Experience in Food & Beverage operations, preferably in hotels or upscale outlets.
• Previous supervisory or team-leading experience preferred.
• Strong leadership and communication abilities, guest-service orientated.
• Good command of written and spoken English; additional languages are an advantage; POS knowledge is preferred.

Responsibilities

• Supervise daily outlet operations and ensure smooth, efficient service.
• Lead and motivate the team to deliver exceptional guest experiences.
• Ensure service standards, SOPs, and F&B procedures are followed.
• Conduct shift briefings and ensure effective handovers between shifts.
• Monitor service quality and ensure proper outlet upkeep.
• Engage with guests, anticipate needs, and handle feedback professionally.
• Support Outlet Manager in achieving revenue targets and controlling costs.
• Encourage upselling and maintain strong knowledge of menus and promotions.
• Coordinate with Kitchen, Stewarding, and other departments for seamless operations.
• Assist with scheduling, training, coaching, and development.

Skills

Leadership

Communication

Interpersonal Skills

Problem Solving

Guest Service

Education

Hospitality Management degree

Tools

POS systems

Job description

NH Collection Dubai The Palm is seeking an Outlet Supervisor to oversee daily outlet operations within our premium Food & Beverage team. You will supervise staff, ensure high service standards, and maintain guest satisfaction while coordinating with Kitchen and other departments.

We value strong leadership, English communication, and a proactive approach to upselling and cost control in a fast-paced hotel environment.