F&B Outlet Supervisor - Lead Service & Guest Experience

NH Collection Hotels & Resorts; Dubai; On-site; AED 72,000 - 96,000; Full time

Job summary

NH Collection Dubai The Palm is seeking a passionate and service-oriented Outlet Supervisor to join our Food & Beverage team. You will support the smooth day-to-day operation of the outlet, supervise the team, and maintain consistently high standards of service and guest satisfaction.

The ideal candidate will hold a diploma or degree in Hospitality Management, have previous supervisory experience, and demonstrate strong leadership, communication, and interpersonal skills.

Qualifications

• Diploma or degree in Hospitality Management, Food & Beverage, or a related field is preferred.
• Previous supervisory or team-leading experience is preferred.
• Strong leadership, communication, and interpersonal skills.
• Good knowledge of Food & Beverage service standards and operations.
• Good command of written and spoken English; additional languages are an advantage.

Responsibilities

• Supervise daily outlet operations and ensure smooth and efficient service.
• Lead, motivate, and support team members to deliver exceptional guest experiences.
• Ensure service standards, SOPs, and Food & Beverage procedures are consistently followed.
• Conduct shift briefings and ensure proper communication and handover between shifts.
• Monitor service quality and ensure the outlet is properly prepared and maintained at all times.
• Engage with guests, anticipate their needs, and handle feedback or complaints professionally.
• Support the Outlet Manager in achieving revenue targets and controlling operational costs.
• Encourage upselling and ensure team members have strong knowledge of menus, promotions, and products.
• Monitor stock levels, requisitions, and proper handling of Food & Beverage products.
• Ensure accurate billing, cash handling, and POS procedures.
• Assist with team scheduling, training, coaching, and development.
• Ensure compliance with food safety, hygiene, health and safety, and hotel standards.
• Coordinate effectively with Kitchen, Stewarding, and other departments to ensure seamless operations.
• Assist with opening and closing procedures and complete required operational reports.
• Perform any other duties assigned by the Outlet Manager or Food & Beverage Management.

Skills

Leadership

Communication

Interpersonal skills

POS systems

Education

Diploma or degree in Hospitality Management, Food & Beverage, or related field

Tools

POS systems

Job description

NH Collection Dubai The Palm is seeking a passionate and service-oriented Outlet Supervisor to join our Food & Beverage team. You will support the smooth day-to-day operation of the outlet, supervise the team, and maintain consistently high standards of service and guest satisfaction.

The ideal candidate will hold a diploma or degree in Hospitality Management, have previous supervisory experience, and demonstrate strong leadership, communication, and interpersonal skills.