Experience Manager - Pulse

Kaizen; Dubai; On-site; AED 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Job summary

Kaizen Asset Management is seeking an Experience Manager in Dubai to craft memorable journeys for communities by blending smart technology, operations, and service excellence. The role focuses on delivering exceptional resident experiences and leading portfolio strategies across multiple properties.

You will drive digitization, manage budgets and service providers, and champion innovative, sustainable practices while ensuring regulatory compliance in Dubai.

Qualifications

• Minimum 5+ years in Community / Property Management.
• Deep expertise in RERA regulations and Dubai real estate standards.
• Tech-savvy with a focus on customer service.

Responsibilities

• Deliver resident experiences by executing portfolio strategies, driving digitization and automation.
• Leverage tools to streamline operations, boost energy efficiency and cut costs.
• Champion innovation — smart buildings and sustainable practices.
• Ensure compliance with RERA and Dubai Law No. 6 of 2019.
• Manage service providers, Owners Committees, budgets, procurement and tendering.
• Train site teams and refine processes to create seamless solutions.

Skills

Resident experience management

Digitalization & automation

Data-driven decision making

Strong communication

Education

BSc Degree

Tools

SnagReport

Master Plan

Mollak

GRIDS

Job description

WE ARE HIRING: Experience Manager

Kaizen Asset Management | Owner Association

Dubai, UAE

We’re looking for a visionary Experience Manager to craft memorable journeys for our communities — blending smart technology, operational excellence, and heartfelt service to elevate living spaces across our portfolios.

What You’ll Lead

• Deliver exceptional resident experiences by executing portfolio strategies, driving digitization & process automation
• Leverage tools: SnagReport, Master Plan, Mollak, GRIDS to streamline operations, boost energy efficiency & cut costs
• Champion innovation — smart buildings, sustainable practices, and continuous improvement
• Ensure full compliance with RERA & Dubai Law No. 6 of 2019
• Manage service providers, Owners Committees, budgets, procurement & tendering
• Train site teams, refine processes, and turn challenges into seamless solutions

Our Values

G.R.I.S.

Grow for the cause · Recreates Memorable spaces · Inspire Happier Environment · Sustain the environment around us

• BSc Degree
• 5+ years in Community / Property Management
• Deep expertise in RERA regulations, Law #6 of 2019, and Dubai real estate standards
• Proven track record launching community initiatives & measuring impact
• Tech-savvy, data-driven, and obsessed with customer service
• Strong communicator, problem-solver, and self-starter