Experience Manager: Smart Communities & Digital Living

Kaizen; Dubai; On-site; AED 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Job summary

Kaizen Asset Management is seeking an Experience Manager in Dubai to craft memorable journeys for communities by blending smart technology, operations, and service excellence. The role focuses on delivering exceptional resident experiences and leading portfolio strategies across multiple properties.

You will drive digitization, manage budgets and service providers, and champion innovative, sustainable practices while ensuring regulatory compliance in Dubai.

Qualifications

• Minimum 5+ years in Community / Property Management.
• Deep expertise in RERA regulations and Dubai real estate standards.
• Tech-savvy with a focus on customer service.

Responsibilities

• Deliver resident experiences by executing portfolio strategies, driving digitization and automation.
• Leverage tools to streamline operations, boost energy efficiency and cut costs.
• Champion innovation — smart buildings and sustainable practices.
• Ensure compliance with RERA and Dubai Law No. 6 of 2019.
• Manage service providers, Owners Committees, budgets, procurement and tendering.
• Train site teams and refine processes to create seamless solutions.

Skills

Resident experience management

Digitalization & automation

Data-driven decision making

Strong communication

Education

BSc Degree

Tools

SnagReport

Master Plan

Mollak

GRIDS

Job description

Kaizen Asset Management is seeking an Experience Manager in Dubai to craft memorable journeys for communities by blending smart technology, operations, and service excellence. The role focuses on delivering exceptional resident experiences and leading portfolio strategies across multiple properties.

You will drive digitization, manage budgets and service providers, and champion innovative, sustainable practices while ensuring regulatory compliance in Dubai.