Principal/ Distinguished Deployment Strategist

Salesforce; United Arab Emirates; Sur place; AED 300 000 - 520 000; Plein temps

Résumé du poste

Salesforce is seeking a senior delivery leader to own the end-to-end lifecycle of customer engagements from discovery to measurable outcomes. You will guide AI strategy and architect solutions spanning Salesforce's agentic AI platform and Data Cloud, while coordinating with Forward Deployed Engineers.

The role requires strong client-facing experience, travel to customer sites as needed, and fluency in Italian and English for stakeholder communications.

Qualifications

• 4+ years of strategic solutioning, delivery leadership or programme management experience in enterprise cloud or SaaS.
• Degree in Computer Science or a related field is required.
• Must have prior customer-facing delivery experience (consulting or professional services).
• Demonstrated understanding of Salesforce platform and Data Cloud; Agentic AI capabilities.

Responsabilités

• Lead end-to-end customer engagement across the value lifecycle.
• Define AI strategy and roadmap for client engagements; design sessions and feasibility analyses.
• Oversee delivery timelines, communication with stakeholders, and risk management.
• Own adoption, consumption, and expansion metrics within engagement scope.

Connaissances

Strategic solutioning

Delivery leadership

Programme management

Customer-facing delivery

AI/LLM design

Python/JavaScript

Business English

Italian language

Formation

Degree in Computer Science

Description du poste

Job Category

Sales

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Key Responsibilities

• Full Lifecycle Ownership: Lead end-to-end customer engagement across the complete value lifecycle - Identify Commit Deploy Consume - owning outcomes at every stage, not just discovery or deal closure
• AI Strategy & Architecture: Define the customer's Agentic AI strategy and roadmap. Lead design workshops, agent design sessions, and jobs-to-be-done analysis. Architect solutions spanning Salesforce's agentic AI platform, Data Cloud, and enterprise systems, with responsible AI governance baked in from the start.
• Deployment Oversight & Program Management: Manage engagement delivery end-to-end timelines, stakeholder communication, risk escalation, and progress reporting. You are the operational backbone of your delivery team, ensuring nothing falls through the cracks.
• Adoption & Consumption: Own adoption, consumption, and expansion metrics within your engagement scope. Identify blockers early and develop strategies to drive measurable value realization
• Delivery Team Coordination: Partner closely with the Forward Deployed Engineers on your team to align strategy with technical execution. Keep the team focused, unblocked, and on track to hit delivery milestones.
• AI-Supported Development: You'll be developing real customer solutions supported by leading-edge AI tools: Including Cursor, Claude, and our coding products like Vibes, to accelerate development.
• Customer Stakeholder Management: Serve as the primary customer-facing contact, building trust-based relationships with senior stakeholders and present proposals, decisions and outcomes in terms of business value, not just technical detail.
• AI Readiness: Assess customer readiness for AI adoption and guide change management and process transformation to maximise the benefits of intelligent agents
• Product Feedback Loop: Synthesise field insights and translate them into actionable product feedback that influences Salesforce's Agentic AI platform roadmap.

Required Qualifications

• 4+ years (6-10 years for Senior levels) experience in strategic solutioning, technical advisory, or delivery leadership or programme management for enterprise cloud or SaaS technology
• You have a degree in Computer Science or a related field
• Prior customer-facing delivery experience (consulting, professional services, or technical advisory) - this is a requirement, not a nice-to-have
• Demonstrated understanding of the Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud
• Working knowledge of one or more programming languages: Python, JavaScript, Java, or Apex
• Proven ability to lead and own complex, ambiguous engagements end-to-end - from discovery through to measurable outcomes
• Experience leading AI/LLM solution design, including agentic AI strategy, conversation design, and responsible AI practices
• Strong project and programme management skills - ability to run multiple workstreams, manage stakeholder expectations, and keep delivery on track in ambiguous environments
• Ability to travel to customer sites as needed to ensure client success
• Business level proficiency in Italian and English
• Computer Science or Related Degree

Preferred Experience

• Experience with Salesforce Data Cloud, Agentforce platform, and Salesforce CRM (Sales, Service, Marketing)
• Experience designing and deploying AI solutions in regulated industries (e.g., public sector, financial services, healthcare)
• Salesforce platform certifications (e.g., Data Cloud Consultant, Agentforce Specialist, Application Architect) or s