Executive - Retail Sales

Al Ghurair; United Arab Emirates; On-site; AED 48,000 - 75,000; Full time

Job summary

Al Ghurair in the United Arab Emirates is seeking an experienced car sales professional to facilitate the sale of new vehicles on behalf of the brand. You will manage customer enquiries, record interactions in the dealer management system, and ensure a seamless transaction process.

The role demands 3–5 years in car sales, strong negotiation and product knowledge, and the ability to deliver outstanding customer service while following the established sales process and HSSE standards.

Qualifications

• 3–5 years of experience in car sales.
• Strong customer service and negotiation skills.
• Ability to handle complex customer interactions.
• Knowledge of finance and trade-in processes.

Responsibilities

• Record and manage each enquiry in the dealer management system and follow up proactively.
• Guide customers through the sales process to ensure a seamless transaction.
• Record leads, maintain timely follow-ups, and provide accurate commentary.
• Support line manager to maintain display and presentation standards and comply with HSSE standards.

Skills

Customer service

Negotiation

Problem solving

Hands-on

Product knowledge

Customer facing

Cultural awareness

Tools

Dealer management system

Job description

Strategic:

• To fully perform in the sales process facilitating the sale of new vehicles on behalf of the brand.
• Record and manage each enquiry in dealer management system, demonstrating proactive follow up.
• To ensure the customer transaction is seamless, meeting the customer expectations of experience within the timely manner.
• Understanding of key performance indicators, given from the line manager.
• Support the line manager to maximize the profitability of each sale. Administration
• Responsibly follow the documented sales process, complying to company and legal requirements.
• Support the customer in the understanding of the process and requirements to fulfil the purchase of a new vehicle.
• Support the line manager to maintain the sales operations to the desired standards in display and presentation.
• Adhere to all HSSE standards.

Operational:

• Follow the direction of the line manager during the sales process.
• Follow the guidelines and process ensuring cleared funds of cash or finance prior to vehicle release, and trade-in facility.
• Follow the guidelines of vehicle registration, in line with each Emirate requirements.
• Ability to represent and deliver professional customer experience at all times.
• Accurately, record each customer lead and enquiry.
• Manage the dealer management system with timely follow up, with commentary.
• Comply with security process, of all monies and vehicle assets.

Education & Skills:

• Accurately, record each customer lead and enquiry.
• Manage the dealer management system with timely follow up, with commentary.
• Comply with security process, of all monies and vehicle assets.
• Sales process.
• Customer facing.
• Culturally aware.
• Product knowledge.

Experience:

• Exceptional customer service skills, with 3-5 years of experience in car sales.
• Negotiating skills, with finance and trade-in.
• Problem solving and handling complex situations.
• Hands-on work ethic.