Executive - Retail Sales

Al Ghurair; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Al Ghurair is seeking a Strategic Customer Relationship professional to facilitate the sale of new vehicles on behalf of the brand and to manage each enquiry in the dealer management system with proactive follow-up. The role focuses on delivering a seamless customer experience within the brand's standards and timely manner.

You will support the line manager to maximize profitability, follow the documented sales process, and ensure compliance with HSSE and regulatory requirements while

Qualifications

• Performs in the sales process facilitating the sale of new vehicles, aligned with brand standards.
• Records and manages each enquiry in the dealer management system with proactive follow-up.
• Delivers a seamless customer experience, meeting expectations in a timely manner.

Responsibilities

• Follow the documented sales process, ensuring compliance with company and legal requirements.
• Assist customers in understanding the purchase process for a new vehicle.
• Maintain sales operations to display/presentation standards and adhere to HSSE guidelines.
• Record leads and enquiries accurately and manage the dealer management system with timely commentary.

Skills

Sales process

CRM systems

Customer service

Attention to detail

Job description

Strategic Customer Relationship

• To fully perform in the sales process facilitating the sale of new vehicles on behalf of the brand.
• Record and manage each enquiry in dealer management system, demonstrating proactive follow up.
• To ensure the customer transaction is semless, meeting the customer expectations of experience within the timely manner.
• Understanding of key performance indicators, given from the line manager.
• Support the line manager to maximize the profitability of each sale.

Administration

• Responsibly follow the documented sales process, complying to company and legal requirements.
• Support the customer in the understanding of the process and requirements to fulfil the purchase of a new vehicle.
• Support the line manager to maintain the sales operations to the desired standards in display and presentation.
• Adhere to all HSSE standards.

Operational

• Follow the direction of the line manager during the sales process.
• Follow the guidlines and process ensuring cleared funds of cash or finance prior to vehicle release, and trade-in facility.
• Follow the gudielines of vehicle registration, in line with each Emirate requirements.
• Ability to always represent and deliver professional customer experience.

Product/ Process Improvement

• Accurately, record each customer lead and enquiry.
• Manage the dealer management system with timely follow up, with commentary.
• Comply with security process, of all monies and vehicle assets.