Executive Lounge Agent

Grand Millennium Al Wahda; Abu Dhabi; On-site; AED 100,000 - 167,000; Full time

Job summary

Tanqeeb is seeking a Front Office professional to manage the Executive Lounge with a focus on delivering personalized, high-quality guest service. You will handle inquiries, coordinate with hotel departments, and ensure VIP guests receive seamless support from check-in to departure.

Responsibilities include maintaining guest records, managing VIP preferences, and upholding the hotel’s service standards in a dynamic, guest-facing environment.

Responsibilities

• Welcome Executive Lounge guests with personalized and professional Front Office service.
• Handle guest inquiries, requests, complaints, and follow-ups promptly and professionally.
• Assist VIP and loyalty guests with check-in, check-out, hotel information, and other Front Office services.
• Coordinate with Front Office and other hotel departments to ensure seamless guest service.
• Monitor VIP arrivals, special requests, guest preferences, and amenities.
• Maintain accurate guest records, preferences, and daily operational information.
• Ensure the Executive Lounge is clean, organized, and presented to hotel standards.
• Assist with VIP recognition, special occasions, and guest engagement activities.
• Maintain a high level of guest satisfaction and uphold hotel service standards.

Skills

Guest service

VIP handling

Communication skills

Problem solving

Job description

• Welcome and assist Executive Lounge guests, providing personalized and professional Front Office service.
• Handle guest inquiries, requests, complaints, and follow-ups promptly and professionally.
• Assist VIP and loyalty guests with check-in, check-out, hotel information, and other Front Office services.
• Coordinate with Front Office and other hotel departments to ensure seamless guest service.
• Monitor and follow up on VIP arrivals, special requests, guest preferences, and amenities.
• Maintain accurate guest records, preferences, and daily operational information.
• Ensure the Executive Lounge is clean, organized, well-presented, and maintained according to hotel standards.
• Assist with VIP recognition, special occasions, and guest engagement activities.
• Maintain a high level of guest satisfaction and uphold hotel service standards.
• Follow all Front Office, security, environmental, health, and safety policies and procedures.
• Maintain professional grooming, appearance, and communication standards at all times.
• Perform other duties as assigned by the Executive Lounge Supervisor or Front Office Management.