1. HR Operations & Employee Lifecycle
- Manage day-to-day HR administrative activities for both back-office and frontline team members.
- Support the full lifecycle, including onboarding, contract preparation and renewals, probation follow-ups, employee transfers, promotions, salary adjustments, and offboarding.
- Follow up on visa, work permit, medical insurance, and other employment-related documentation in coordination with the relevant teams.
- Ensure HR processes are completed within established timelines and in accordance with internal policies and local labor regulations.
2. Frontline & Retail HR Support
- Provide dedicated HR support to boutique teams, Beauty Consultants, Store Managers, Supervisors, and other frontline teams.
- Act as the first point of contact for retail HR queries, ensuring timely and consistent communication.
- Support recruitment and onboarding activities for frontline vacancies, in coordination with Retail Managers and the Senior Manager - HR Business Partner.
- Monitor probation periods, contract expiry dates, employee attendance, absenteeism, and leave records.
- Support the administration and communication of retail compensation, commission schemes, incentives, and employee benefits.
- Assist with retail workforce planning, headcount tracking, and employee movement across boutiques and retail locations.
- Conduct regular follow-ups with Store Managers to identify employee concerns, operational challenges, and people-related needs.
- Monthly store visits to ensure all team members have direct access to HR support and guidance.
3. Back-Office HR Support
- Support HR processes for the back-office teams across departments.
- Coordinate recruitment administration, onboarding, probation reviews, internal movements, and offboarding.
- Assist with annual leave tracking, attendance management, employee documentation, and HR system updates.
- Support the preparation and review of employment offers, contract amendments, and salary changes, subject to the relevant approvals.
- Follow up with department managers on pending HR actions and employee-related deadlines.
4. Recruitment & Talent Management
- Coordinate recruitment processes, including interview scheduling, candidate communication, documentation, and offer preparation.
- Support hiring managers throughout the recruitment process and ensure recruitment procedures are followed.
- Assist with internal mobility, promotions, succession planning, and career development initiatives.
- Track recruitment progress, vacancies, time-to-fill, and other relevant recruitment metrics.
- Support performance management activities, including probation reviews, annual performance cycles, and employee development plans.
5. Employee Relations & Engagement
- Serve as a reliable point of contact for queries, concerns, and requests.
- Ensure team matters are handled confidentially, fairly, and in line with company policies.
- Support the rollout of employee engagement, wellbeing, recognition, and internal communication initiatives.
- Assist in coordinating HR training sessions, employee briefings, and policy awareness activities.
6. Compensation, Benefits & Payroll Coordination
- Coordinate monthly payroll inputs, including new joiners, leavers, leave records, salary changes, commissions, incentives, and approved deductions.
- Liaise with Payroll and HR Operations teams to ensure accurate and timely processing of transactions.
- Maintain accurate records of employee compensation changes and ensure the necessary approvals are in place.